2. SV8100 – Pre-Sales Support Training SV8100 team Pre-Sales Support Business Line SV8100 February 2009 Feb 2009 Hilversum

3. Wed 09.30 12.30 13.30 16.00 Thu 09.00 12.00 Welcome, introduction Positioning Platform, interfaces (features) InMail, InACD Telephones Demo SV8100 and mgt Networking Hospitality PC Pro, Web Pro Desktop Suite Marketing & Sales (Veenman) Demo applications Business ConneCT (SV8100) IP DECT MyCalls Licensing procedure UM8000 (Rls 2) Agenda Presenters: André Blokland Pre-Sales Support Peter Veenman Business Manager Jurrie Kruize Demonstrator Audiance: Who is who?

4. Earlier feedback Regular training Scope Length Frequency Attendants  More information about applications  More prophix aspects  A bit about positioning (nutshell of new sales training)  To write notes, provide slides in binder  Keep it interactive  Focus on SV8100 aspects (no full application training)  Q&A, etc, via PortfolioSupport@nec-philips.com  Started from September 2008 onwards  Many answers and feedback added!  SV8100 solution  1.5 day, including demonstrations  Average 3 per month  Maximal 12 per trainin Pre-Sales Support training Overview

5. House keeping Names Attendance Training info Lunch Telephones Evaluation Test Certificate  Please write down you names  Your signature on the “class attendance” form  All presentations in a binder and on BusinessNet  Local  Switch them off  Use evaluation form to give your reaction and ideas  No  Yes Overview

6. Understand the scope of SV8100 solution Hardware, software, boundaries Applications, interfaces, networking Global knowledge of total solution (no technical details, not in dept) Talk the SV8100 language and find your way Names, abbreviations, codes Be able to find details in manuals and other SV8100 documents Focus on SV8100 & Rls 1 (no application training) Communicate via PortfolioSupport@nec-philips.com! Understand what is in your sales-toolbox Sales sheets, data sheets, brochures, posters, etc. BusinessNet (PartnerNet), helpdesk support, sales guide Customer cases, roadshows, events Prophix, RAP, licensing and related procedures Training goals

7. Project Support Consultancy Corporate assessment (RAP) Architectural design Solution design Bid support Proposal Order support Portfolio Support Helpdesk Portfoliosupport@nec-philips Telephone Knowledge database Product support tools Pre-Sales training Project support Configuration support (clean order) Pre-Sales Support SV8100 SV8300 SV8500 iS3000 CASS Senior consultant

8. Portfolio support: Carel Muller– iS3000 & Business Mobility Cyriel Spruijt– SV8300 (2000IPS) & BCT André Blokland– SV8100 Vacancy– SV8500 (SV7000) & MA4000 & TABS a.i. André Blokland & Bart Andriessen Project support: Bart Andriessen Wim Boom Charles Perk Dennis Weerdenburg Pre-Sales Support Overview

10. SV8100 on BusinessNet

11. Overview Search documents Release info, Sales kit, Brochures, Sales sheets, Data sheets, Presentations, Demo package, Manuals, Road show info, etc. New documents Main subjects

13. Overview Interactive Sales Kit Overview of opportunities Understand the solution Learn about the market Discover what customers want Beat the competition Learn to use this ISK Understand what I have to sell Decide which customers to target Find the right solution for my customer Position versus the competition Find more information

14. Overview SV8100 releases SV8100 Release 1 (current) 19 inch platform Communication blades InMail InACD In-skin switch Telephones K-CCIS, IP FeatNet, NetLink Hospitality PC Pro, Web Pro Desktop Suite IP DECT SV8100 Release 2 (1Q09) 3 slot KSU CD-LTA, CD-LTB Business ConneCT 4.0 or 4.1 MyCalls UM8100 Rls 11 WLAN solution TABS call accounting Tiger middleware for Hospitality Translations: PCPro, MyCalls, etc. Router Switch enhancements Gigabit adapter DECT terminals i755 and M155 Telephone enhancements, e.g. Bluetooth handset and hub