Chapter One: Foundations of Interpersonal Communication The Interpersonal Communication Book 12th Ed. Joseph A. DeVito Chapter One: Foundations of Interpersonal Communication This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of any image over a network; preparation of any derivative work, including the extraction, in whole or in part, of any images; any rental, lease, or lending of the program.

If your lips keep from slips Five things observe with care; To whom you speak, of whom you speak, And how, and when, and where. W.E. Norris Copyright © 2009 Allyn and Bacon

Why Study Interpersonal Communication? Intellectual Benefits- theories Understand how, why and what Satisfy Needs for Knowledge or Forming Relationships Practical Benefits-skills Increase effectiveness in personal, social and professional life Obtaining Results You Want Copyright © 2009 Allyn and Bacon

Importance of Interpersonal Communication Effectiveness as a Friend Professional Success Microsoft Image Copyright © 2009 Allyn and Bacon

Interpersonal Communication is Everyday Talking to Others Giving/Receiving Compliments Making New Friends Asking for a Date Instant Messaging Copyright © 2009 Allyn and Bacon

Interpersonal Communication is Everyday Maintaining and Repairing Relationships Breaking Off Relationships Applying for Jobs Giving Directions Persuading a Supervisor Copyright © 2009 Allyn and Bacon

Nature of Interpersonal Communication Interdependent Individuals Inherently Relational Exists on a Continuum Verbal and Non-verbal Varied Forms Varies in Effectiveness Copyright © 2009 Allyn and Bacon

Interdependent Individuals What one person does impacts the other Example: Families Copyright © 2009 Allyn and Bacon

Inherently Relational Takes place within a relationship Defines the relationship Copyright © 2009 Allyn and Bacon

Interpersonal Continuum Copyright © 2009 Allyn and Bacon

Verbal and Non-verbal Messages Non-verbal involves all senses Including vision and touch Verbal and non-verbal work together Copyright © 2009 Allyn and Bacon

Forms of Interpersonal Communication Often Face-to-Face Online Email Mailing List Groups Instant Messaging Chat Groups Copyright © 2009 Allyn and Bacon

Effectiveness Varies Identify Choice Points Understand Reasons Gain Skills to Enact Choices Copyright © 2009 Allyn and Bacon

Elements of Interpersonal Communication Universe of Interpersonal Communication Source-receiver Encoding-decoding Messages Channels Noise Contexts Ethics Competence Copyright © 2009 Allyn and Bacon

Model of Interpersonal Communication Source-Receiver Encoding-Decoding Messages Feedback Copyright © 2009 Allyn and Bacon

Types of Feedback Positive-Negative Person Focused-Message Focused Immediate-Delayed Low-Monitoring-High Monitoring Supportive-Critical Copyright © 2009 Allyn and Bacon

Functions of Feedforward Open Channels of Communication Preview a Message Disclaim Altercast Copyright © 2009 Allyn and Bacon

Channels Multi-channels simultaneously Overload Selectivity Media Copyright © 2009 Allyn and Bacon

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Types of Noise Physical Physiological Psychological Semantic Copyright © 2009 Allyn and Bacon

Context Physical Dimension Temporal Dimension Social-Psychological Dimension Cultural Dimension Copyright © 2009 Allyn and Bacon

Ethics in Interpersonal Communication What Obligations for Keeping Secrets? Are Ethical Principles Objective or Subjective? Ethical Obligations of Listeners Ethical Obligations of Speakers Ethical and Unethical Conflict? Copyright © 2009 Allyn and Bacon

Competence Measures Quality of Communication Knowledge of Appropriate Behavior Skills to Perform Copyright © 2009 Allyn and Bacon

Areas of Interpersonal Communication Interpersonal Interaction Health Communication Family Communication Intercultural Communication Business and Organizational Social and Personal Relationships Copyright © 2009 Allyn and Bacon

Principles of Interpersonal Communication Transactional Process Purposeful Ambiguous Symmetrical or Complementary Content and Relationship Series of Punctuated Events Inevitable, Irreversible, and Unrepeatable Copyright © 2009 Allyn and Bacon

Transactional Process A process Ever-changing Circular Interdependent Elements All parts of the communication are interdependent Copyright © 2009 Allyn and Bacon

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Purposes of Interpersonal Communication To Learn To Relate To Influence To Play To Help Copyright © 2009 Allyn and Bacon

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Ambiguity Linguistic Ambiguity Precision Uncertainty Copyright © 2009 Allyn and Bacon

Increasing Mindfulness Create and Recreate Categories Be Open to New Information and Points of View Beware of First Impressions Think Before You Act Copyright © 2009 Allyn and Bacon

Symmetrical or Complementary Mirrored behaviors Complementary Different behaviors Copyright © 2009 Allyn and Bacon

Punctuation No beginning or end Behaviors in response to previous events Copyright © 2009 Allyn and Bacon

Content and Relationship Real world referent Relational Relational referent Copyright © 2009 Allyn and Bacon

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Inevitable, Irreversible, and Unrepeatable Non-intentional messages Irreversible Can’t take it back Unrepeatable Changing contexts Copyright © 2009 Allyn and Bacon

Interpersonal Communication The Interpersonal Communication Book 12th Ed.