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BUSINESS AND PROFESSIONAL COMMUNICATION: PRINCIPLES AND SKILLS FOR LEADERSHIP
Steven Beebe & Timothy Mottet
Prepared by: San Bolkan, CSU Long Beach
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CHAPTER 1
Communicating and Leading at Work
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Communication and You
Without communication skills, you are less likely to be successful.
Communication is the most valued workplace skill.
Without effective communication skills, your career may suffer.
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Leadership and You
Regardless of your professional goals, you will influence others through communication.
To lead is to influence others.
Enhancing communication competence can enhance leadership abilities.
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5. Communication: Making Sense and Sharing Sense
© AP Photo/Douglas Gorenstein/NBC
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6. The Nature of Communication
Human Communication is about:
Making sense
Sharing sense
Creating meaning
Verbal and nonverbal messages
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7. The Components of Communication
Source: The originator of the message
Encoding: Turning thoughts into a code
Decoding: Interpreting the message
Message: The information communicated
Receiver: The person interpreting the message
Channel: The means by which the message is expressed
Noise: Anything interfering with the interpretation of the message
Feedback: The response to the message
Context: The environment of communication
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9. Leadership: Influencing Others Through Communication
© Chris Ryan/Alamy
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10. Leadership Perspectives
Leaders help make something happen
Leaders create the extraordinary
Leaders are ethical
What do these perspectives have in common?
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Leader Versus a…
Manager: A person appointed to coordinate and facilitate.
- Keep things organized
- A focus on the short term
- Coordinates the work without influencing its
design
Follower: A person who implements another person’s plan
- Engage in the work designated by others
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12. Leadership Approaches
Trait approach: A focus on the psychological and physical attributes that make for an effective leader.
- Intelligence
- Confidence
- Social skills
-Administrative skills
- Enthusiasm
- Honesty
- Competence
- Not afraid to speak up
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13. Leadership Approaches
Functional approach: Leaders are people who perform essential functions, tasks, and processes.
Task function
- Help the team get work done
- Ensure that the task gets completed
Process function
- Maintains a harmonious climate
- Promotes a friendly atmosphere
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14. Leadership Approaches
Styles approach: Leaders use 1 of 3 primary leadership styles.
Authoritarian
- Give orders and control others
Democratic
- Consult with the group for its input
Laissez-faire
- Take a hands-off approach
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15. Leadership Approaches
Three more leadership styles:
Situational
- Select styles as the circumstances change
Transformational
- Influence people to see the future in new ways
Servant
- Be of service to the group
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16. Leading Others: Communication Principles at Work
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17. Principles of Leadership
Be aware of your communication
- Be aware of your motives
- Be aware that people perceive situations differently
Effectively use and interpret verbal messages
- Encode and decode accurately
Effectively use and interpret nonverbal messages
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18. Principles of Leadership Continued...
Listen and respond thoughtfully to others
- Be other-oriented
- Respond thoughtfully to others
Appropriately adapt messages to others.
- Make a decision about your communication goal
- Tailor your message to the person receiving it
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Relating to Others
Relationship: An ongoing connection we make with others
Interpersonal communication: When two people interact to mutually influence each other for the purpose of managing relationships
Impersonal communication: Communication by which you respond to a person as an object or based on their role
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What do you think?
Can we treat all people interpersonally?
Are there times when communicating impersonally is appropriate?
With whom do you normally communicate impersonally?
Note: This question can stimulate a discussion about how we must treat people impersonally at times. In fact, this treatment may be considered more appropriate than interpersonal communication depending on the situation and the circumstances.
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21. Collaborating with Others
Group communication: Communication that occurs between 3 – 15 people
Share a common goal
Influence each other
Team: A coordinated group of people striving towards a specific common goal
Clearly defined roles, duties, and responsibilities
More highly structured than a group
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Presenting to Others
Public communication: When a speaker addresses a gathering of people to inform, persuade, and/or entertain them
Developing, organizing, and delivering a presentation
More formal and structured than group or interpersonal communication
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