1. Essentials of Human Communication, 7th Edition
Joseph A. DeVito Hunter College of the City University of New York
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2. Chapter Three: Lecture One: The Importance and Stages of Listening
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Chapter Three Goals
Listen more effectively in all five techniques of listening
Learn to adjust listening techniques
Communicate an awareness of cultural and gender differences
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4. The Importance of Listening: Professional and Relationship Benefits
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Stages of Listening
Receiving
Understanding
Remembering
Evaluating
Responding
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6. Step One: Receiving, Hearing, Attending
Focus on verbal and nonverbal messages of speaker
Avoid distractions
Do not interrupt the speaker
Clarify mixed messages
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7. Step Two: Understanding
Relate new information to what you already know
Attempt to see things from the speaker’s point of view
Rephrase to clarify a speaker’s ideas
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8. Step Three: Remembering
Identify central ideas and support
Summarize message including key details
Repeat names and key concepts
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Step Four: Evaluating
Resist evaluating until you fully understand speaker’s view
Give the speaker the benefit of any doubts
Distinguish facts from inference
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Step Five: Responding
Express support by giving verbal and nonverbal cues
make an expression of support for speaker
by owning what you say with “I” messages
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Ask students to answer the question and discuss results
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Listening Barriers
Distractions: physical and mental
Biases and prejudices
Lack of appropriate focus
Premature judgment
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Pearson Education, Inc. All rights reserved.