1. Chapter 8 Enhancing Relationships This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of any image over a network; preparation of any derivative work, including the extraction, in whole or in part, of any images; any rental, lease, or lending of the program. This multimedia product and its contents are protected under copyright law. The following are prohibited by law: Any public performance or display, including transmission of any image over a network; Preparation of any derivative work, including the extraction, in whole or in part, of any images; Any rental, lease, or lending of the program

2. Communication Principles Be aware of your communication Appropriately adapt your message to others Effectively use and interpret verbal messages Listen and respond thoughtfully to others Effectively use and interpret nonverbal messages

3. Enhancing Relationships The Importance of Friendship The Importance of Family The Importance of Colleagues Stages of Relationship Development Managing Interpersonal Conflict Chapter 8: Enhancing Relationships

4. The Importance of Friendship Friendship Over the Years childhood adolescent peer relationships are the most important social influence on our behavior adult elderly and friendships Chapter 8: Enhancing Relationships

5. Enhancing Friendships Awareness of Yourself We Use Communication To Initiate, Develop, Deepen And Maintain Friendships Listening And Responding Are Critical Learn To Adapt Chapter 8: Enhancing Relationships

6. The Importance of Family Changing Nature of Family Enhancing Family Relationships discover who we are in families earliest lessons about verbal and nonverbal communication family relationships are built upon trust family relationships involve adaptation Chapter 8: Enhancing Relationships

7. The Importance of Colleagues On the Job Communication communication skills are highly valued Enhancing Workplace Relationships uncertainty reduction verbal and nonverbal communication skills listening and responding adaptation is critical to successful coworker relationships Chapter 8: Enhancing Relationships

8. Stages of Interpersonal Relationships Relational Development Proceeds in Discernable Stages IPC is Affected by the Stage of the Relationship IPC Facilitates Movement Between the Various Stages Chapter 8: Enhancing Relationships

9. Elevator Model

10. Relational Escalation Pre-Interaction Awareness Initiation Exploration Intensification Intimacy Chapter 8: Enhancing Relationships

11. Relational De-Escalation Turmoil or Stagnation De-Intensification Individualization Separation Post-Interaction Chapter 8: Enhancing Relationships

12. Mild Difference DisagreementDisputeCampaignLitigationFight The Struggle Spectrum Managing Interpersonal Conflict IP conflict is a struggle that occurs when two people cannot agree on a way to meet their needs.

13. How Conflict Functions in Relationships Chapter 8: Enhancing Relationships Conflict Is Normal Constructive Conflict suggest areas of change revitalize the relationship Destructive Conflict dismantles relationships lack of flexibility is the hallmark

14. Conflict Involves Power Chapter 8: Enhancing Relationships Interpersonal power means the ability to influence another in the direction we desire. Power and Relationships complementary symmetrical parallel

15. Assertive and Aggressive Communication Assertive communication takes the listener’s feelings and rights into account; aggressive communication does not. To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.

16. Styles of Managing Conflict Chapter 8: Enhancing Relationships Nonconfrontational placating distracting computing withdrawing giving in

17. Styles of Managing Conflict Chapter 8: Enhancing Relationships Confrontational control win/lose philosophy Cooperative conflict is not a game conflict is a set of problems to be solved Nonconfrontational

18. Conflict Management Skills Chapter 8: Enhancing Relationships Manage Emotions Manage Information Manage Goals Manage the Problem