COMMUNICATION SKILLS

List of Content Definition of Terms The Communication Cycle Communication in Organizations Principles of Communication Choosing the Communication Medium Oral Communication Written Communication Visual Communication Non-Verbal Communication Barriers of Communication

Definition of Communication Communication may be defined as a process of passing information from one person to another Elements of Communication Sender Receiver Message Medium Channel Noise Feedback

Objectives of Communication To obtain information To provide information To initiate an action To prevent an action To request for an action To advice or consult To facilitate learning To entertain

THE COMMUNICATION CYCLE

Communication in Organizations Vertical Communication Upward Communication Downward Communication Horizontal Communication Diagonal Communication Grapevine Communication

ORGANIZATION CHART

Principles of Communication Conciseness Completeness Clarity Consistency Coherence Concreteness Correctness

Choosing the Medium Speed Cost Availability Distance Confidentiality Reliability Language Receiver

Oral Communication Story telling Interrogations Telephone Call Interviews Meetings Discussions Speeches Lectures Coaching Interrogations Press conference Debates Radio

Written Communication Books Letters Reports Curriculum Vitae Forms Questionnaires Notices Electronic Mails Circulars Journals Newspapers News Letters Magazines Brochures Pamphlets Press Release Memos Advertisements Posters

Visual Communication Maps Pictures Drawings Charts Puppetry Cartoons Presentations

Body Language Dressing Walking style Facial expression Gestures Handshake Voice tone Personal space Eye contact Smiling

BARRIERS OF COMMUNICATION Attitude Psychology Lack of Knowledge Stress Stereotyping Wrong Channel Lack of feedback Poor listening skills Interruptions Physical Technical Organizations Culture Gender Emotions Human Relations Perception Interpersonal

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