2 Effective communicator They absorb and transmit information efficiently. BY:Know how to put together the words that will convey their meaningReinforce the words with gestures and actions. (look you in the eye, listen to what you have to say, think about your feelings and needs)Study your reactions, picking up nuances of your response (by watching your face and body, listening to your tone of voice, and evaluating your words).
3 Forms of communication DescriptionNonverbal communicationVerbal communicationStructureless structuredstructuredIntent and spontaneityunplanned, unconsciousplanned, conscious
4 Nonverbal communication The most basic and has more impactReliable and efficient
5 Types of Nonverbal communication Facial expressions and eye behaviorGestures and posturesVocal characteristicsPersonal appearanceTouching behaviorUse of time and spaceUse and interpretation depend on the contexts (situation and culture)
6 Verbal CommunicationWhy do we need language to communicate?
7 Business Time spend on Communication Channels ReceivingListening 45%Reading 16%SendingSpeaking 30%Writing 9%Showing:People spend more time receiving than transmitting informationPeople prefer oral than written communication channels
8 register the information interpret and evaluate the informationrespond to the informationfile the information away
9 Process of Communication The sender has an ideaThe idea becomes a messageThe message is transmittedThe receiver gets the messageThe receiver reacts and sends feedback
10 Formulating a messageWhile formulating a message, barriers may appear in the forms of:Indecision about contentLack of familiarity with the situation or the receiverDifficulty in expressing ideas
11 Overcoming communication barriers A. Between peopleFactorsSolutionsDifferences in perceptionIncorrect filteringLanguage problemsPoor listeningDiffering emotional statesDiffering backgrounds
12 B. Within organizations Factors Solutions Information overloadMessage complexityMessage competitionDiffering statusLack of trustInadequate communication structuresIncorrect choices of mediumClosed communication climateUnethical communicationInefficient communicationPhysical distraction
13 Five traits of successful communication PerceptionPrecisionCredibilityControlcongeniality
14 How to improve communication Creating the messages carefullyMinimizing noise in the transmission processFacilitating feedback
15 For discussion (groups of 4-5 people) Solving a communication dilemma at Ben & Jerry’s homemadeQuestions for Discussion, no. 1 and 2Document for analysis
16 Assignment (+ to replace 1st week) Read and summarize chapter 3 & 4. To be submitted next week.REMEMBER: not reading the chapters carefully will be your loss.