1. Copyright 2005 Talent Connections. All Rights Reserved. COMMUNICATION AND HUMAN REASOURCE CHAPTER 13 BY Miranda

2. Copyright 2005 Talent Connections. All Rights Reserved. Communication and Human Resource Management : Importance : Definition : Process : Forms : System : Barriers

3. Copyright 2005 Talent Connections. All Rights Reserved. Importance of Communication Communication is an indispensible human activity. Occurs simultaneously with any undertaking. Vital to HR activities like staffing, training and development, motivation and maintenance.

4. Copyright 2005 Talent Connections. All Rights Reserved. Definition The transfer of information including feelings and ideas from one person to another. : Effective communication should have a sender, message and receiver. : Passive listening is not considered communication

5. Copyright 2005 Talent Connections. All Rights Reserved. Process of Communication 1. Developing an idea or perception 2. Message encoding 3. Channel transmission 4. Message decoding 5. Receiving an idea and developing own perception 1) Discard information 2) Follow instruction 3) Store information for future use 4) Pass it on to others 6. Providing feedback

6. Copyright 2005 Talent Connections. All Rights Reserved. FORMS OF COMMUNICATION 1.Verbal Communication - Written - Oral Communication : Language : Voice tone and inflection : Speed and volume : Silence

7. Copyright 2005 Talent Connections. All Rights Reserved. FORMS OF COMMUNICATION 1.Verbal Communication - Written - Oral Communication : Language : Voice tone and inflection : Speed and volume : Silence

8. Copyright 2005 Talent Connections. All Rights Reserved. FORMS OF COMMUNICATION 2.Nonverbal Communication : Body language : Proxemics : Chronemics : Status symbol : Touching : Clothing and appearance : aesthetic

9. Copyright 2005 Talent Connections. All Rights Reserved. FORMS OF COMMUNICATION When is Oral communication appropriate? 1. Informal means of communication is preferred 2. Suggestion and ideas are needed 3. Something complex needs to be explained 4. Important news had to be imparted 5. There is a need to be diplomatic 6. There is something confidential to say.

10. Copyright 2005 Talent Connections. All Rights Reserved. FORMS OF COMMUNICATION 1. The sender wants to impart an air of formality and authority 2. Permanent record is required 3. Legal reason for putting the message in writing. 4. Give number of people the same message 5. Full comprehension of message 6. To avoid lengthy discussion 7. Sender is aware that he cannot express himself orally 8. Need for full publicity of the message 9. To provide receiver of the copy of message When is Written communication appropriate?

11. Copyright 2005 Talent Connections. All Rights Reserved. COMMUNICATION SYSTEM 1. Formal system  Downward communication  Upward communication 1. Informal system (grapevine)

12. Copyright 2005 Talent Connections. All Rights Reserved. COMMUNICATION SYSTEM PURPOSE OF DOWNWARD COMMUNICATION 1. Giving instruction 2. Providing information about policies and procedure. 3. Giving feedback about performance 4. Indoctrination or motivation

13. Copyright 2005 Talent Connections. All Rights Reserved. COMMUNICATION SYSTEM CHANNELS USED IN DOWNWARD COMMUNICATION 1. Letters 2. Manuals 3. Handbooks 4. Newsletters 5. Bulletin boards 6. Videos 7. Meetings 8. Telephone 9. Memorandum

14. Copyright 2005 Talent Connections. All Rights Reserved. COMMUNICATION SYSTEM TECHNIQUE FOR UPWARD COMMUNICATION 1. Complaint procedure 2. Suggestion program 3. Attitude survey 4. Committee 5. Electronic mail

15. Copyright 2005 Talent Connections. All Rights Reserved. STEPS TO COMPLAINT PROCEDURE 1. Employee to supervisor 2. Employee to manager 3. Employee to manager of employee relations 4. Employee to department head 5. Employee to president

16. Copyright 2005 Talent Connections. All Rights Reserved. BARRIERS TO COMMUNICATION 1. Filtering 2. Selected perception 3. Defensive  Verbally attacking others  Making sarcastic remarks  Being overly judgmental  Questioning others motives 4. Language

17. Copyright 2005 Talent Connections. All Rights Reserved. QUESTIONS?

18. Copyright 2005 Talent Connections. All Rights Reserved. THANK YOU!