Communication Communication is a symbolic, transactional process, or the process of creating and sharing meaning. Transactional means that when people.
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1 CommunicationCommunication is a symbolic, transactional process, or the process of creating and sharing meaning.Transactional means that when people communicate, they have a mutual impact on each other.A message is sent verbally and nonverballyThe message is received and interpretedVerbal and nonverbal feedback is usually givenFeedback is offered by the senderPresent the definition of communication.Ask for participants to do block building to illustrate the symbolic nature of communication.Consider that we assume the others understand our symbolism and we fail to ask at times.
2 Principles of Communication One cannot not behaveOne cannot not communicateThe meaning of a given behavior is not the true meaning of the behavior; it is, however, the personal truth for the person who has given it a particular meaning (subjective)Be curious! What is their reality?Communication takes place in a context
3 Interpersonal Communication Model NoiseInterferenceNoiseInterferenceSendersActions(Public)Effect OnListener(Private)SendersIntentions(Private)Communication begins with the senders intentions which are privateThese intentions can involve interference (mental set, mixed motives)These intentions must be encoded into verbal and nonverbal behavior that is public and observableInterference occurs from noise such as noisy distractions, mood, and social skillWow it sure is cold in here?You smell good?Father sent his son to the store.Here is one dollar for nails and 6 cents for tax.Son comes back crying and upset.Father asks why he is crying and he reported that he could only get the tacs and not the nails because he hadn’t given him enough money for the nails.Senders StyleOf EncodingListenersStyle OfDecoding
4 Barriers to Listening Preoccupation or Lack of Interest 1. Listen and develop interest.2. Pretend to listen.3. Tell them your not interested (honesty).Environmental FactorsNoise, Distractions, Context or SituationPsychological FilterAssumptions, Hopes, Preconceived Ideas, Stereotypes, Labels, Attitudes, Selective Attention
5 Barriers to Listening Cont… EmotionsEmotional states impact our ability to focusTake time out or learn to self-regulateRate DifferencesAverage rate of speech is125 to 175 words per minute whereas the brain can process 500 to 1,000 words a minute (challenge to not wander in our thoughts.Interpersonal DistanceIntimate Zone (chest to 18 inches)Personal Zone (18 inches to 4 ft)Social Zone (4 ft to 12 ft)
7 Improving Listening Behaviors Open and Attentive Body PositionPosition in Relation to the SpeakerPositive Eye ContactLack of Confidence, Dishonesty, Lying, etc.Facial ExpressionBe Aware.Head and Body MovementsNodding.Verbal ResponsesParaphrasing, Clarifying, and Feedback