EFFECTIVE COMMUNICATION SU-SWAGATAM BY:- JC.JAGDISH HABLANI (PRIME-INTERNATIONAL TRAINER)

CHALLENGE  TO UNDERSTAND IN AUDIENCE :  THE MIND  THE BACKGROUND  THINKING PROCESS

Perception.

The success of your marriage,job,and relationship with others depends a great deal on your ability to communicate

What is communication……??? “Giving or exchanging of information,signals,or messages by talk,gesture,or writing.”

Possible messages….  What the person speaking:-  1.Intend to say  2.Actually says  3.is understood to have said.  What the hearer wants to hear  What hearer actually hears.

When to communicate

How to communicate

Goals of communication 1.To inform 2.To request 3.To persuade 4.To build relationships.

IMPORTENCE  Anticipate problems  Make decisions  Coordinate workflow  Supervise others  Develop relationships  Manage knowledge,ideas and creativity  Promote products and services.

Process  1. Sender  2. Encoding  3. Message  4. Channel  5. Receiver  6. Decoding  7. Feedback

Types of communication Verbal 1.Oral 2.Written Non-verbal 1.Sign language a.Visual sign b.Audio sign 2.Body-language

Communication by Emotions.

Non-verbal We learn :- * By touch -1.5% * By taste - 1.0% * By Smell - 3.5% * By hearing - 7.0% * By Sight - 87%

Barriers  Distortion  Low retention  Distance  Noise  Fatigue  Ego  Preconceived notion  Lack of interest  Poor listening  Lack of clarity  Fear  Badly expressed message

Misuses 1.advertisement 2.Election 3.Media 4.Gen-gap

Elements  Who -Communicator  Whom -Receiver  Why -Reason  What -Contents  How -Method

Seven C’s  Clarity  Completeness  Conciseness  Consideration  Concreteness  Courtesy  Correctness

Ask yourself….????  Discuss people -Narrow minded  Discuss events -Average minded  Discuss ideas -Broad minded

Feel free for details- Jagdish hablani