1. Communication Skills Tara Adhikari

2. Communication is a series of experience of Hearing Smell Seeing Taste Touch

3. Tara Adhikari Most Common Ways to Communicate Speaking Writing Visual Image Body Language

4. The term comes from a Latin word Communicare. It entered in English in 14 th, 15 th century. It means: to make common, mutual donation, building together a defense.

5. Tara Adhikari Communication Skills Communication is a process of exchanging information, through a common system of symbols Communication skills is the ability to use language and express information.

6. A number of communication challenges exist at work places- Identifying a problem, arriving at an appropriate solution, supervising work, coordinating various functions, coordinating people and their activities, developing products and services, and developing relationships. All these activities call for effective communication.

7. Effective communication does: Quicker problem solving Stronger decision making Increased productivity Steadier work flow Stronger business relationships promotion Enhanced professional image Improved stakeholder response Tara Adhikari

8. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give information

9. Tara Adhikari Barriers to Communication  Semantic Barriers  Emotional Or Psychological Barriers  Organizational Barriers  Barriers in Superiors

10. Tara Adhikari Effective Communication is... It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.

11. Tara Adhikari What makes a you a good communicator? Adequacy TimingIntegrity Clarity

12. Tara Adhikari Thanks