2. COMMUNICATION IS…….
COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND THOUGHTS FROM ONE PERSON TO ANOTHER.COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.

3. Means What ??????

4. Communication is a Series of Experiences of
Smell
Hearing
Seeing
Touch
Taste

5. 4 Principles of communication

6. (1) Listen Effectively Focus on speaker. Shut out internal & external
Noise.
Listen without bias.
Don’t interrupt.

7. (2) Respond Appropriately
~Repeat and Reflect
~Be Courteous
~Ask open-ended Question

8. (3)Read Body Language ~ Be Aware of your own body language
~ Respond to Change in body Posture
~ Model positive body language

9. (4) Ask Question to Clarify
~ Focus On the Topic
~ Begin with " How "or " What " Remember
that Way on causes defensiveness
~ Use the Speaker`s Word

10. The Communication Process Model

12. Elements of the Communication Process
The sender-encoder
The message
The channel
The receiver-decoder
Feedback

13. TOTAL COMMUNICATION PROCESS

14. Upward From employee to superior Downward
Flow of communication
At the workplace
Upward From employee to superior
Downward
From superiors to the employee
Lateral
From one employee to another

15. FORMS OF COMMUNICATION
VERBAL
NON-VERBAL
AURAL
ORAL
WRITTEN
VISUAL
TELEPHONIC
TRAFFIC SIGNALS
SIRON ,
WHISTLE

16. Written Communication
Letters
Memos
Reports/White Papers
Web sites
Promotional Materials
Other written documents

17. Oral Communication Meetings Conference calls Phone calls Presentations
Video or audio recordings
Other forms of oral communication

18. Interpersonal Communication
Nonverbal Communication

19. Computer-Aided Communication

20. Computer-Aided Communication (cont’d)
Intranet

21. Computer-Aided Communication (cont’d)
Extranet

22. Videoconferencing Computer-Aided Communication (cont’d)
An extension of an intranet or extranet that permits face-to-face virtual meetings via video links.

23. Barriers to Effective Communication (cont’d)
Emotions
How a receiver feels at the time a message is received will influence how the message is interpreted.
Language
Words have different meanings to different people.
Communication Apprehension
Undue tension and anxiety about oral communication, written communication, or both.

24. Barriers to Effective Communication
Filtering
A sender’s manipulation of information so that it will be seen more favorably by the receiver.
Selective Perception
People selectively interpret what they see on the basis of their interests, background, experience, and attitudes.
Information Overload
A condition in which information inflow exceeds an individual’s processing capacity.

25. Overcoming Barriers Adopt audience-centered approach
open communication climate
Commit to ethical communication
Create unbias, efficient messages

26. Audience-Centered Approach
Understand biases
Consider education
Factor in age
Recognize status

27. Communication Ethics Recognize ethical choices Make ethical choices
Motivate ethical choices

28. EFFECTIVE COMMUNICATION
1. Plan your communication
maintain clarity of purpose “why”,
maintain clarity of idea, “what”.
2. Choose the medium
language
style

29. …. Effective Communication
3. Remove barriers ……. build gateways
seek first to understand and then to be understood
empathize with other people
- use a common language
clarify ideas before communicating
remove all prejudices
overcome any distractions
reduce length of communication

30. ….. Effective Communication
4. Active Listening
Listen with an open mind
Make an effort to understand
Empathize ……..reflect understanding
Be aware of what is said and what is not said
Don’t jump to conclusions……draw conclusions
5. Feedback
Check for accurate receipt of message
Check action/outcome in relation with the intent of the message.
Improve/alter message, if required.

31. THANK YOU SWETAMEM Presented By:- NASEER GORI TAIYABJI DAHODWALA
KAIRAV BHARGAV
DEVARSHI JOSHI

32. ANY QUESTIONS?