1. COMMUNICATION SKILLS

2. DEFINITION Communication is a dynamic process…
Through this process we convey a thought or feeling to someone else.
How it is received depends on a set of events, stimuli, that person is exposed to.
How you say what you say plays an important role in communication.

4. COMMUNICATION IS A SERIES OF EXPERIENCE OF…
Hearing
Smell
Taste
Seeing
Touch

5. COMMON WAYS TO COMMUNICATE
Speaking
Writing
Visual image
Body language

6. LEVELS OF COMMUNICATION
VERBAL
Intra verbal: intonation of word and sound
Extra verbal: implication of words and phrases, semantics
NON-VERBAL
Gestures
Postures
Movements
SYMBOLIC

7. TYPES OF COMMUNICATION
On the basis of organization relationship
Formal
Informal
On the basis of flow
Vertical
Horizontal
Crosswise/Diagonal
On the basis of expression
Oral
Written
gesture

9. BARRIERS TO COMMUNICATION
Semantic Barriers
Emotional or Psychological Barriers
Organizational barriers
Personal Barriers

10. SEMANTIC BARRIERS Symbols with different meaning
Badly expressed message
Faulty translation
Un clarified assumption
Specialist’s language

11. EMOTIONAL OR PSYCHOLOGICAL BARRIERS
Premature evolution
Inattention
Loss of transmission & poor retention
Undue reliance on the written world
Distrust of communication
Failure to communicate

12. ORGANIZATIONAL BARRIERS
Organizational policy
Organization rules & regulation
Status relation
Complexity in organization

13. PERSONAL BARRIERS Barriers in Superior Barriers in Subordinates
Attitude of superior
Fear of challenge of authority
Lack of time
Lack of awareness
Barriers in Subordinates
Unwillingness to communicate
Lack of proper incentive

14. WAYS TO OVERCOME BARRIERS TO COMMUNICATION
Understand others see things differently to you.
Get feedback from the receiver.
As often as possible, speak face-to-face.
Use language that fits the audience.
Use the right communication channel.
Have integrity and honesty in your communications.
Make it easy for others to listen to you.

15. WAYS TO OVERCOME BARRIERS TO COMMUNICATION
Eliminating differences in perception
Use of Simple Language
Reduction and elimination of noise levels
Active Listening
Emotional State
Simple Organizational Structure
Avoid Information Overload
Give Constructive Feedback
Proper Media Selection
Flexibility in meeting the targets

16. COMMUNICATION PROCESS

17. THE 7C’S OF EFFECTIVE COMMUNICATION
Completeness
Conciseness
Consideration
Clarity
Concreteness
Courtesy
correctness

18. COMPLETENESS
The information conveyed in the message should be complete for the communication to be effective.
The sender must take into consideration the receiver's mind set and convey the message accordingly.
Complete communication enhances the reputation of the organization.
Complete information always gives additional information wherever required, it leaves no question in the minds of the receiver.
Complete information helps in better decision making as it serves all the desired and crucial information.
Complete information persuades the audience.

19. CONCISENESS
Conciseness means communicating what you want to convey in least possible words.
Conciseness is a necessity for effective communication.
Concise communication provides short and essential message in limited words.
Concise message is more appealing and comprehensive to the audience.
Concise messages are non repetitive in nature.

20. CONSIDERATION
Effective communication must take audience into consideration by knowing the viewpoints, back ground, mindset, educational level, etc.
Consideration implies 'stepping into the shoes of others'.
Consideration ensures that the self respect of the audience is maintained and their emotions are not harmed.
Consider the needs and requirements of the audience to achieve effective communication.

21. CLARITY
Clarity implies emphasizing on a specific goal or objective at a time, rather than trying to move away from track.
Clarity helps to understand the message easily.
Complete clarity of thoughts and ideas enhances the meaning of message.
•Clarity comes with the use of exact, appropriate and concrete words.

22. CONCRETENESS
Concrete communication implies being particular and clear rather being fuzzy and general.
Concrete communication shows good level of confidence.
Concrete information helps to strengthen the reputation of the organization.
Concrete information cannot be misinterpreted.

23. COURTESY
Courtesy means being polite, kind, judicious, enthusiastic and convincing.
Courtesy is an important element of effective communication.
Courtesy reflects the nature and character of the sender of the message.
It is the same as give respect and then expect the same.
Courtesy is not at all bias in nature.

24. CORRECTNESS
Correctness in the communication implies that the correct information is conveyed through message.
Correct communication boosts up the confidence level of the sender.
Correct information has greater impact on the audience. "Free from grammatical errors and use of appropriate and correct language.
Correct information includes the precision and accurateness of facts and figures used in the message.

25. VERBAL COMMUNICATION What to say? How to say? Whom to say?
When to say?
What you should not say?

26. HOW TO IMPROVE YOUR COMMUNICATION SKILLS AT WORK
Empathies with the other person by understanding how they might be impacted by what you say
Know how to read no verbal communication signs such as body language
Improve your listening skills
Be clear and to the point
Ask open ended questions
Tell people what you can do rather than what you cannot do.
If you do not have something nice to say then do not say anything at all.