Communication Health Mr. Gross

Communication The sending and receiving of a message

Communication Sender Encodes Send Message Receive Message Encode Ideas & FeelingsInto their own into symbolsIdeas & feelings

Why Do we need to communicate well Reduce arguments with peers Enhance a marriage Make a new friend Reduce arguments will parents Persuasion Get a date

Non-Verbal Communication Facial expressions Eye contact Body posture Movement YouTube - The Negotiator part 05 K & Gesture Physical touch Tones

Have you heard the expression: “If looks could kill” YouTube - PART 2 OF 15 FERRIS BUELLER'S DAY OFF (1986) After favorite

Non-Verbal Put emotion into the conversation Doubt-raised eyebrow Contradiction-body language the opposite of the words Cultural- Tibet stick out their tongue in greetings opposed to a hand shake

Personal Space (Invisible Bubble) Culture-Western countries more personal space Status- greater status controls the distance. Equal less distance Personality- your own personal comfort Age-increase in age increase in the zone Gender-females tend to have a smaller personal space than men

Facial Expressions(convey emotion seem to be cross cultural Anger Disgust Fear Happiness Sadness Surprise

Have you heard the expression “Poker Face”

Eye Contact Speaker and interviewer-more eye contact higher rate of competence High level of eye contact-more attentive, credible and effective socially Reduced eye contact- embarrassment or unpleasant situation-invasion of space or privacy

Eye Contact Stare-causes an uncomfortable feeling desire to escape or aggressive intentions bear

Eye Contact Moderate eye contact– positive feelings Waitress Each culture has developed an understanding of an excepted time of eye contact. Arab countries more than western where Europeans are less than Americans. Such differences can lead to misunderstandings

Eye Contact Eye contact intended to be interested and respectful could be interpreted as disrespectful and dishonest.

Body Language Level of tension or relaxation Frequent touching or scratching=nervous Gait happy sad, healthy or injured Body posture leaning back, arms folded, legs outstretched relaxed Sitting forward, arms folded legs tucked under disagreeable

Hand gestures Point to to refer to an object Slam your fist down to emphasize a point Mimic the verbal you are cut off O.K. symbol (a hole) Hand gestures while talking also convey a mood

Tones Rapid-happy, frightened or nervous Slow-emphasis or uncertainty Loud- angry High-anxiety or excitement Slow and low- sad

I really enjoyed myself Even though others did not have a good time, I did My enjoyment was greater than I expected Much to my surprise, I had a good time

Internet Internet communication has developed it’s own tone of speech

Positive Communication Support Understanding Non-judgmental Equals