1. Nonverbal Communication
We speak only with our mouths, but we communicate with our whole bodies.

2. 93% of Communication is Nonverbal
Gestures
Body Position
Facial Expressions
Tone of Voice

3. Why is it important to understand body language?
See how people react to us and our ideas
You can control nervous habits and negative signals.
People respond and remember more of what they see than hear.

4. What is Positive Body Language?
Relaxed posture
Relaxed arms
Good eye contact
Nodding agreement
Smiling at humor
Leaning closer
Using gestures

5. What is Negative Body Language?
Body tension
Arms folded
Speaking hand to mouth
Fidgeting
Yawning

6. Interpreting Nonverbal Messages
Don't just look - see
Consider person's normal physical behavior
Look for clusters of signals, not just one

7. Facial Expressions Six emotions are the foundation Surprise Fear Anger
Disgust
Happiness
Sadness

8. Facial Expressions Different Facial Areas for different emotions
Disgust - nose, cheek, mouth
Sadness - brows and forehead
Happiness - cheeks and mouth
Fear - eyes and eyelids

9. Tone of Voice
The pitch and timbre (distinctive tone) show the true feelings
“Oh” can mean…
"You surprised me."
"I made a mistake."
"You're a pain in the neck!"
"You made me so happy!"
"I'm bored."
"I'm fascinated."
"I don't understand."

10. How to Tell Lying Decreased hand activity Increased Facial touching
Concerned subconsciously, hands will give you away
Hide them, sit on them, clasp them together
Increased Facial touching
Earlobe pull
Hand on brow
Mouth cover
Lip Press
Hair Groom
Stiff and rigid posture
Increased body shifting

11. Multicultural Messages
Frame of reference is important in understanding symbols.
What means “Hook ‘em Horns” in Texas, means…
Italy - insult
Brazil - good luck
Hindus - cow
In business, body language wins out over verbal communication.

12. Greetings are different around the world
Latinos hug
Japanese bow
French kiss both cheeks
English & Americans shake hands
Romans clasped forearms
Arab citizens say “Salaam”
Eskimos slap hands on heads or shoulders
Maoris rub noses
Polynesians embrace each other and rub backs

13. How Countries Feel About Distance
Enjoy Touching
Middle East
Latin America
Italy
Greece
Russia
Don't Like Touching
Japan
U.S. and Canada
England
Australia
Middle Ground
France
China
Ireland
India

14. Women vs. Men Women respond to touch differently than men
Nurse's touch
Women- blood pressure down
Men- blood pressure up

15. Types of Space Personal Intimate Under 18 inches 1-1/2 to 4 feet
Confidential Exchanges
Conversations with friends & colleagues
Social
4 to 12 feet
Public
Over 12 feet
Social & Business Exchanges
Public Spaces like Shopping Malls

16. Nonverbal Communication in the Workplace
"We talk with our vocal chords, but we communicate with our facial expressions, our tone of voice, our whole body,”
Psychologist Paul Ekman

17. Steps to a Professional Personality
To be successful, you have to look successful.
Have confident posture- shoulders erect (it shows interest)
Don't smile constantly
Cocking your head suggests hesitation
Touching your face makes you look nervous
Be the first to interact
Keep body position open
Be in command when seated
Forearms on the table
Don't slouch or jiggle your foot
Work on your handshake
Maintain good eye contact

18. Recalling the Facts
What type of communication can you only get in face-to-face meetings?
Which are you likely to believe–what you see or hear?
Is body language the same worldwide?
How does space define the type of communication?
What type of nonverbal communication is the most easily controlled?
How can you tell when someone is lying?
Are you always aware of your body language?
Should you always smile in business situations?
Look Back on Page 136 of textbook

19. Vocabulary Nonverbal message Body language Tone of voice Gesture
Personal space
Intimate distance
Personal distance
Social distance
Eye contact
List on Page 113 of textbook