1. NON-VERBAL COMMUNICATION Def., Types

2. NON-VERBAL COMMUNICATION Non-verbal communication is the message or response not expressed or sent in words-hints, suggestions or indications. Non-verbal communication is the message or response not expressed or sent in words-hints, suggestions or indications. Non-verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire make-up. Non-verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire make-up. It’s the important part of our personality. It’s the important part of our personality. It is recognized as the route to discover what the side wants,without them ever saying it,like a secret way into their soul. It is recognized as the route to discover what the side wants,without them ever saying it,like a secret way into their soul.

3. TYPES OF NON-VERBAL COMMUNICATION Body Language or Kinesics Body Language or Kinesics Voice or Paralanguage Voice or Paralanguage Space and Distance or Proxemic Space and Distance or Proxemic Time or Chronemic Time or Chronemic

4. BODY LANGUAGE MEANS How you stand How you stand How you move How you move How you appear to people How you appear to people How you look at people How you look at people How you sound. How you sound.

5. BODY LANGUAGE “The bodily gestures,postures,and facial expressions by which a person communicates non-verbally with others” KINESICS: 1.) Posture 2.) Gesture 3.) Facial expression 4.) Eye - contact

6. BODY LANGUAGE HELPS … increase your self esteem, increase your self esteem, build self-confidence, build self-confidence, become a really charismatic person, become a really charismatic person, be successful in any aspect of your life be successful in any aspect of your life feel like a leader and have the body language of a leader feel like a leader and have the body language of a leader

7. The Magic Pills. Eye contact Eye contact Smiling Smiling Handshake and Greeting Handshake and Greeting Posture Posture

8. The Face The face is an important source of information. The face is an important source of information. Since the face cannot be hidden, it is an important source of non-verbal information and communicates a variety of emotions. Since the face cannot be hidden, it is an important source of non-verbal information and communicates a variety of emotions.

9. Facial Expressions ForeheadWrinklesAnger Eyebrows Outer edges up Anger NoseUpwardContempt(Dislike)

10. EYE CONTACT Eye contact accounts for the majority of non-verbal facial expressions you send. Eye contact accounts for the majority of non-verbal facial expressions you send. Eye contact builds rapport. Eye contact builds rapport. Good eye contact involves looking at the speaker, moderate eye movements and blinking, relaxed facial expressions, and maintaining contact about 60-70% of the time. Good eye contact involves looking at the speaker, moderate eye movements and blinking, relaxed facial expressions, and maintaining contact about 60-70% of the time.

11. Eyes CenteredFocused Gazing up Thinking Gazing Down Shame Gaze on the side Guilty Wandering Disinterested Bored

12. HANDSHAKE AND GREETINGS The handshake creates an emotional bond and allows you to enter into someone’s personal space. The handshake creates an emotional bond and allows you to enter into someone’s personal space. It is expected and anticipated. It is expected and anticipated. Have a firm and comfortable grip. Have a firm and comfortable grip. Have a good grasp of the other person’s hand. Have a good grasp of the other person’s hand.

13. HANDSHAKE AND GREETING Pay attention to your posture, motion, and length of the handshake. Pay attention to your posture, motion, and length of the handshake. A good motion is about three good up and down shakes. A good motion is about three good up and down shakes. A good length is long enough to get a good grip, shake, and verbalize your greeting. A good length is long enough to get a good grip, shake, and verbalize your greeting.

14. ON Top of the Head Amazement Scratching Head Puzzled, Confused Rubbing eyes Tired Rubbing Chin Folded Thinking, shy

15. POSTURE Hold your head upright, have your chest out, and shoulders back. Hold your head upright, have your chest out, and shoulders back. Stand on the balls of your feet and lean slightly forward. Stand on the balls of your feet and lean slightly forward. The way you walk is important. The way you walk is important. You want to convey confidence and attentiveness. You want to convey confidence and attentiveness.

16. 12X12X12 THEORY People judge you first from 12 feet away; People judge you first from 12 feet away; Then they judge you from 12 inches away; and Then they judge you from 12 inches away; and Then they judge you based on the first 12 words out of your mouth. Then they judge you based on the first 12 words out of your mouth.

17. WAYS TO IPMROVE YOUR BODY LANGUAGE 1. Don’t cross your arms or legs – You have probably already heard you shouldn’t cross your arms as it might make you seem defensive or guarded. This goes for your legs too. Keep your arms and legs open. 1. Don’t cross your arms or legs – You have probably already heard you shouldn’t cross your arms as it might make you seem defensive or guarded. This goes for your legs too. Keep your arms and legs open.

18. Contd… 2. Have eye contact, but don’t stare – If there are several people you are talking to, give them all some eye contact to create a better connection and see if they are listening. Keeping too much eye- contact might creep people out. Giving no eye-contact might make you seem insecure. If you are not used to keeping eye-contact it might feel a little hard or scary in the beginning but keep working on it and you’ll get used to it. 2. Have eye contact, but don’t stare – If there are several people you are talking to, give them all some eye contact to create a better connection and see if they are listening. Keeping too much eye- contact might creep people out. Giving no eye-contact might make you seem insecure. If you are not used to keeping eye-contact it might feel a little hard or scary in the beginning but keep working on it and you’ll get used to it.

19. Contd.. 3. Don’t be afraid to take up some space – Taking up space by for example sitting or standing with your legs apart a bit signals self-confidence and that you are comfortable in your own skin. 3. Don’t be afraid to take up some space – Taking up space by for example sitting or standing with your legs apart a bit signals self-confidence and that you are comfortable in your own skin. 4. Relax your shoulders – When you feel tense it’s easily winds up as tension in your shoulders. They might move up and forward a bit. Try to relax. Try to loosen up by shaking the shoulders a bit and move them back slightly. 4. Relax your shoulders – When you feel tense it’s easily winds up as tension in your shoulders. They might move up and forward a bit. Try to relax. Try to loosen up by shaking the shoulders a bit and move them back slightly.

20. Contd… 5. Nod when they are talking – nod once in a while to signal that you are listening. But don’t overdo it and peck like Woody Woodpecker. 5. Nod when they are talking – nod once in a while to signal that you are listening. But don’t overdo it and peck like Woody Woodpecker. 6. Don’t slouch, sit up straight – but in a relaxed way, not in a too tense manner. 6. Don’t slouch, sit up straight – but in a relaxed way, not in a too tense manner.

21. Contd… 7. Lean, but not too much – If you want to show that you are interested in what someone is saying, lean toward the person talking. If you want to show that you’re confident in yourself and relaxed lean back a bit. But don’t lean in too much or you might seem needy and desperate for some approval. Or lean back too much or you might seem arrogant and distant. 7. Lean, but not too much – If you want to show that you are interested in what someone is saying, lean toward the person talking. If you want to show that you’re confident in yourself and relaxed lean back a bit. But don’t lean in too much or you might seem needy and desperate for some approval. Or lean back too much or you might seem arrogant and distant.

22. Contd.. 8. Smile and laugh – lighten up, don’t take yourself too seriously. Relax a bit, smile and laugh when someone says something funny. People will be a lot more inclined to listen to you if you seem to be a positive person. But don’t be the first to laugh at your own jokes, it makes you seem nervous and needy. Smile when you are introduced to someone but don’t keep a smile plastered on your face, you’ll seem insincere. 8. Smile and laugh – lighten up, don’t take yourself too seriously. Relax a bit, smile and laugh when someone says something funny. People will be a lot more inclined to listen to you if you seem to be a positive person. But don’t be the first to laugh at your own jokes, it makes you seem nervous and needy. Smile when you are introduced to someone but don’t keep a smile plastered on your face, you’ll seem insincere.

23. Contd… 9. Don’t touch your face – it might make you seem nervous and can be distracting for the listeners or the people in the conversation. 9. Don’t touch your face – it might make you seem nervous and can be distracting for the listeners or the people in the conversation. 10. Keep you head up - Don’t keep your eyes on the ground, it might make you seem insecure and a bit lost. Keep your head up straight and your eyes towards the horizon. 10. Keep you head up - Don’t keep your eyes on the ground, it might make you seem insecure and a bit lost. Keep your head up straight and your eyes towards the horizon.

24. Contd… 11. Slow down a bit – this goes for many things. Walking slower not only makes you seem more calm and confident, it will also make you feel less stressed. 11. Slow down a bit – this goes for many things. Walking slower not only makes you seem more calm and confident, it will also make you feel less stressed.

25. Contd… 12. Use your hands more confidently – instead of fidgeting with your hands and scratching your face use them to communicate what you are trying to say. Use your hands to describe something or to add weight to a point you are trying to make. But don’t use them to much or it might become distracting. 12. Use your hands more confidently – instead of fidgeting with your hands and scratching your face use them to communicate what you are trying to say. Use your hands to describe something or to add weight to a point you are trying to make. But don’t use them to much or it might become distracting.

26. Cond… 13. Lower your drink – don’t hold your drink in front of your chest. In fact, don’t hold anything in front of your heart as it will make you seem guarded and distant. Lower it and hold it beside your leg instead. 13. Lower your drink – don’t hold your drink in front of your chest. In fact, don’t hold anything in front of your heart as it will make you seem guarded and distant. Lower it and hold it beside your leg instead.

27. Contd… 14. Keep a good attitude – last but not least, keep a positive, open and relaxed attitude. How you feel will come through in your body language and can make a major difference. 14. Keep a good attitude – last but not least, keep a positive, open and relaxed attitude. How you feel will come through in your body language and can make a major difference.