2 NONVERBAL COMMUNICATION Def: Is the sending and receiving of messages without the use of words.Between 65-90% of messages are nonverbal.
3 Non-verbal Communication Are the messages that are sent through body language and facial expressionsHas the potential to send a message opposite to what is trying to be communicated
4 NONVERBAL COMMUNICATION We communicate nonverbally whether we intend to or not.Even silence can be called nonverbal communication.
5 Non-verbal Communication Includes the following:eye contactfacial expressionsgesturesposture and body orientationproximityparalinguistichumor
6 Eye ContactEstablishes credibility with the audience by allowing the people to know the speaker is sincereHelps spark an interest with the topicCreates an inviting atmosphere for the audience
7 FACIAL EXPRESSIONS Def: Movements of the eyes, eyebrows, and mouth Help express feelings and emotionsSet the tone for the conversationa simple smile can send a message that is inviting and happy to the audience
8 Facial ExpressionsCan provide feedback on the information that is being communicatedA look of confusion during a conversation can help the speaker realize that they need to go back and explain the information further and clarify any questions
9 Our thoughts are reflected in our faces Approval or DisapprovalInterest or DisinterestUnderstanding or Misunderstanding
10 GESTURES Movement of the arms, hands, and fingers Can be used to highlight animportant statement in thespeech
11 GesturesAre required in communication, otherwise the speaker is seen as unanimated and boringShould be used appropriately to emphasize certain words or phrasesCreate a more interesting appearance
12 Gestures help show enthusiasm Be careful - too many gestures can be distracting!
13 Proximity Is the distance from which the speaker is to the audience Differs from culture to cultureThe speaker’s distance should be close enough to the audience to maintain their attention, but far enough to not invade the audience’s space
14 ExampleUsually in a conversation with two American people, whom are familiar with each other, they stand about 1 to 2 feet away from one another.Fun Fact: Using an “indoor voice” is done when standing 12 to 36 inches from the other person.
15 ParalinguisticConsists of tone, pitch, rhythm, loudness and inflection of voiceRequires practice to reach the correct volume, tone or pitch for apresentationeach presentation style will varyfinding the appropriate tone, pitch, rhythm, volume and inflection is keycan be used to convey emotionFun Fact: The most common mistake for most people is being monotone.
16 PITCH The highness or lowness of a voice Inflection – the rising or falling of pitchAdds varietyEmphasizes feelingGives meaning to the messageOne pitch = monotone = boring = snoring
17 RATE How fast or slow a person talks Slow down to emphasize a point Varying speeds can help keep the listener’s attention
18 VOLUME The loudness or softness of a voice When emphasizing a point, speak loudly.
19 ARTICULATIONMaking sure that every syllable of a word is pronounced correctlyExamples:Good Morning – Morn’nDid you eat? – Dijeet?
20 PAUSES Can create a dramatic effect Adds emphasis Allows time for the listeners to thinkDevelops suspense
21 Humor Is discouraged in certain settings Can be used as a simple way of breaking through the stress in a roomAllows for a more friendly approach
22 Posture and Body Orientation Communicates countless messages just by walking, talking, standing or sittingShould be done so the speaker appears approachable and friendly rather than distant or rudeCan be distracting if the speaker sways back and forth or is constantly pacing the stageFun Fact: Using open body language, such as uncrossed arms and legs, sends the message of being more positive and open to the message.
23 A. Positive Body Language Relaxed postureArms uncrossed,palms openGood eye contactNod agreementSmile at humorLean closerUse gestures
24 B. Negative Body Language Body tension, wrinkled brow clasped handsFolded armsHands near mouthFidgetingYawning