Posture and Gestures Anger – Lean Forward – Clenched Fists Excited / Happy – Open, Palms Up Intimidating – Upright, Close Proximity Interest – Lean Forward – Hand on Face, Finger pointing up Defensive – Closed – Arms Crossed Mirroring – Matched Position – Matched Elevation
Objective #9 Explain what is meant by the P.T.— patient relationship
Empathy versus Sympathy Empathy Acknowledge client’s emotions Show care by listening and responding Sympathy Carry some of the patients problems…. Feel sorry for them
Emotional Separateness Allows the professional to focus on the patient’s needs and not on our own!! Be Self-Aware Be Self-Monitoring Be Self-Correcting
Objective #10 Describe why therapeutic communication is the most important tool used by the P.T.
Basic Communication Skills What characteristics do you ascribe to someone you really like talking to?
Therapeutic Communication Is “other focused” Listening is the key!
Elements of Therapeutic Communication Trust Empathy Respect Congruence (Genuineness) Self Awareness Listening
Traits for Successful and Effective Therapeutic Communication: non-judgmental good listener genuine liking for people open body language good eye contact clarifies what they heard trustworthy - integrity sincere desire to help values who your are exhibits patience attentive not always quick to remedy appropriate vocabulary use humor sensitivity and Empathy
Objective #14 Discriminate between hearing and listening
How can you become a better listener? Hearing – Sensing sound Listening – “A process that involves sensing, interpreting, evaluating and reacting to spoken messages.”
Definition Listening – “A process that involves sensing, interpreting, evaluating and reacting to spoken messages.”
stages of listening Sensation Interpretation Evaluation Reaction
listening challenges Distractions Shutting out the message The rush to judgment Partial hearing Disabilities
Become an active listener Set purposes Ask questions Pay attention to verbal signpost Expect the unexpected
Ask questions “The most important types of question you will ask are… – CLARIFYING QUESTIONS”
Objective #15 Relate how therapeutic communication differs from social communication
Style of Communication Social Family Friends Therapeutic Purposeful Goal oriented
Therapeutic vs. Social Communication Focus on helping patient PLANNED and directed with a purpose by the professional Needs of the patient outweigh the needs of the P.T. Professionals are obligated to share information within Tx Team Relies on pt. disclosure Both parties seek to have personal needs met Involves equal disclosure of personal information and intimacy Confidentiality Spontaneity Therapeutic Social
Objective #16 Define and describe the importance of each of the following: – Readiness skills, Attending skills, Active listening skills, Reflecting skills: content and emotion
Objective #17 Explain the concept of the therapeutic self.
Psychiatric Technicians Primary Role: Therapeutic “Use of Self ” Attempt to establish healthy relationships with people who are unable to do so Therapeutic interpersonal relationships Therapeutic communication