A Complete Collaboration Solution for Midsize Companies

© 2013 Avaya Inc. All rights reserved. 2 Midmarket Technology Trends Supporting a Distributed, Mobile Workforce  Enhance/extend mobile infrastructure  Secure BYOD  Server virtualization  Infrastructure optimization  Enhance/extend mobile infrastructure  Secure BYOD  Server virtualization  Infrastructure optimization  Nearly half of information workers work outside the office  Smartphones, tablets, and other mobile devices are now standard business equipment  Nearly half of information workers work outside the office  Smartphones, tablets, and other mobile devices are now standard business equipment  Limited IT staff  Minimize exposure to risk  Complexity in applications, operations  Limited IT staff  Minimize exposure to risk  Complexity in applications, operations WorkforceWorkforce IT Trends IT Support

© 2013 Avaya Inc. All rights reserved. 3 The Benefits of a Collaboration Solution Productivity  Simplify workflows  Speed decision making  Reduce time to market Productivity  Simplify workflows  Speed decision making  Reduce time to market Customers  Serve a larger base  Be more responsive  Improve satisfaction Customers  Serve a larger base  Be more responsive  Improve satisfaction Collaboration  Engage employees  Build relationships  Leverage social networks Collaboration  Engage employees  Build relationships  Leverage social networks Cost  Reduce labor cost  Reduce operating cost  Reduce opportunity cost Cost  Reduce labor cost  Reduce operating cost  Reduce opportunity cost UC&C

© 2013 Avaya Inc. All rights reserved. 4 Avaya Unified Communications and Collaboration A Complete Solution for Midsize Companies Mobility Video SecurityNetworking

© 2013 Avaya Inc. All rights reserved. 5 Avaya IP Office A Simple, Powerful Collaboration Solution Virtualized software, dedicated server, or appliance Supports the broadest range of endpoints

© 2013 Avaya Inc. All rights reserved. 66 Avaya IP Office 9.0 Software What’s New? Capability Benefit

© 2013 Avaya Inc. All rights reserved. 7 Add a server for scale Add a second server for scale / resiliency Avaya IP Office Deployment Models IP Office can be deployed on an appliance, dedicated server(s), inside a virtual machine, or any combination of these. LAN/WANLAN/WAN Retain appliance as a gateway, for legacy phone support Virtualize primary server Virtualize secondary server PrimaryPrimaryExchangeExchangeSQLSQL APP “N” SecondarySecondaryExchangeExchangeSQLSQL

© 2013 Avaya Inc. All rights reserved. 8 Avaya for Midsize Companies: A Complete Collaboration Solution  Avaya one-X® Mobile  Avaya Flare® Experience  Avaya one-X® Mobile  Avaya Flare® Experience  Avaya Video Solution for IP Office (Scopia)  Avaya SBCE  Avaya Identity Engines  Avaya SBCE  Avaya Identity Engines  Avaya ERS 3800 Series  Avaya ERS 4800 Series  Avaya ERS 3800 Series  Avaya ERS 4800 Series Mobility Video Security Networking

© 2013 Avaya Inc. All rights reserved. 9 Avaya Complete Collaboration Solution Addresses Midmarket Trends / Drivers  Infrastructure Virtualized software  Secure BYOD Avaya SBCE Identity Engines  Infrastructure Virtualized software  Secure BYOD Avaya SBCE Identity Engines  Mobility Avaya one-X ® Mobile Flare ® Experience  Video Avaya Video Solution  Mobility Avaya one-X ® Mobile Flare ® Experience  Video Avaya Video Solution  Limited IT staff Complete solution Integrated Simple Powerful  Limited IT staff Complete solution Integrated Simple Powerful WorkforceWorkforce IT Trends IT Support

© 2013 Avaya Inc. All rights reserved. 10 Value of a Complete Avaya Solution  Innovative, validated solutions  Focused on real-time communications  Easier to provision; faster time to service  Single support model  Significantly reduced CAPEX / OPEX  Worldwide network of certified partners

© 2013 Avaya Inc. All rights reserved. 12 Avaya IP Office Release 9.0 Virtualized Software  For industry-standard servers running VMware vSphere v4 / v5  Supplied as industry standard OVA image  Supports the same features as IP Office Server Edition: –Up to 1,500 users per image –Up to 32 nodes –Primary / secondary and expansion servers for 2,000 users, resiliency  Supports a mix of virtualized and physical nodes  Resource guidelines provided

© 2013 Avaya Inc. All rights reserved. 13 Visual Voice Mail Wi-Fi, 3G/4G Connectivity ✓ ✓ IM/Presence Geo-Presence Conference Controls Callback Follow a user ✓ ✓ ✓ ✓ ✓ With Avaya, mobile workers can locate peers anywhere, anytime to make decisions in real time Avaya one-X ® Mobile Preferred A Richer Mobile Experience  Rich conference controls: click-to-conference, entry/exit notifications, moderator control  Advanced user presence: geo-location, calendar, on- the-phone, follow user presence / availability

© 2013 Avaya Inc. All rights reserved. 14 Avaya Flare® Experience Immersive Conferencing from Windows PC or iPad  Drag-and-drop to create multi-party conferences  Use simple conference controls –Mute, set lecture, lock conference, and more  Can enable secure connections without VPN

© 2013 Avaya Inc. All rights reserved. 15 Avaya Video Collaboration Solution  Creates a virtual conference room  Combines room system, desktop and mobile devices  Supports BYOD and 3rd party devices  Comprehensive, simple, affordable

© 2013 Avaya Inc. All rights reserved. 16 Adding Avaya Switching It’s as Simple as Auto-provisioning – a single command – “Run IP Office” automates set-up, using best practices  Certified 1 min plug and play for IP phones Mature Enterprise class functionality  Robust software with 100+ deployed enterprise features (PoE, PoE+, QoS, security, 802.1X)  True resilient stacking with ease of support and 2-4x more virtual backplane capacity Cost-effective / energy-efficient  50% lower TCO than market leader  Up to 50% less energy

© 2013 Avaya Inc. All rights reserved. 17 Avaya Network Switching for Midsize Companies  More bandwidth & capacity  24 & 48-port Gig models  10 Gig uplinks  PoE and PoE+  Redundant power  Dynamic routing  8 stack units w/ 400 ports & 384 Gbps capacity ERS users (larger sites and wiring closets)  Compact form factors  10 & 24-port models  Gigabit ports & uplinks  PoE and PoE+  Fanless models  Local and static routing  8 stack units w/ 200 ports & 80 Gbps capacity ERS –200 users (smaller sites)  Resilient switch clustering  24, 48 & 96 port Gig models  10 Gig uplinks  PoE  Redundant power  Advanced IP routing  8 stack units w/ 400 ports & a Terabit+ of stack capacity ERS users and above (large wiring closet / small data center core)

© 2013 Avaya Inc. All rights reserved. 18 Securing UC is Different Avaya Session Border Controller (SBCE) Firewall Layer 3 attack IDS / IPS Layer 4 attack O/S attack Application attack SIP attacks – DDoS, spoofing Toll fraud – call walking, stealth attacks Media anomalies  One software product  Scalable SIP/UC security  Two licensable feature groups –Standard Services: secure SIP trunking –Advanced Services: secure remote worker without VPN, media replication and encryption  Hardware platforms for cost-effective scaling Avaya SBCE VoIP, Call State Aware Security

© 2013 Avaya Inc. All rights reserved. 19 Vendor Agnostic  Any Network  Any User  Any Device Vendor Agnostic  Any Network  Any User  Any Device Avaya Identity Engines – BYOD Security All Software / Virtual Appliance Solution Guest Access  Self-service  Front Desk  Audit logs Guest Access  Self-service  Front Desk  Audit logs BYOD Access  Device On-boarding  Device Fingerprinting  non-802.1x access BYOD Access  Device On-boarding  Device Fingerprinting  non-802.1x access Wired & Wireless  Unified Access  Centralized Policy Wired & Wireless  Unified Access  Centralized Policy

© 2013 Avaya Inc. All rights reserved. 20  Over 350,000 IP Office systems sold worldwide  Serving over 10 million SME users worldwide  #1 worldwide for Small & Medium businesses (<250) –19.5% Market Share*  Bridges Technology: BCM, Norstar, Integral & Partner –One platform provides easy Business Partner adoption * Source: Dell Oro – Revenues Lab-certified testing that proves IP Office has a 32% lower average TCO than ShoreTel with like-for like systems Honors products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. Editor’s award recognizing some of the key movers-and- shakers in the UC space Avaya IP Office Recognition and Market Traction