Nonverbal Communication Chapter 5 Person to Person Chapter 5 Person to Person

Can you really communicate without using words?

Can you ever not communicate?

What is nonverbal communication?

Nonverbal communication involves sending and receiving messages without the use of words.

You can never not communicate!

What is intentional nonverbal communication?

 It is communication that you intend, or mean, to send.  You make deliberate choices to communicate with your receivers.  It is communication that you intend, or mean, to send.  You make deliberate choices to communicate with your receivers.

What is intentional nonverbal communication?  It is communication that you intend, or mean, to send.  You make deliberate choices to communicate with your receivers.  Wearing a team jersey  Wearing a concert T-shirt  Giving someone “the cold shoulder”  It is communication that you intend, or mean, to send.  You make deliberate choices to communicate with your receivers.  Wearing a team jersey  Wearing a concert T-shirt  Giving someone “the cold shoulder”

What is accidental nonverbal communication?

 It is communication that you unintentionally send.  You may even be unaware of your accidental nonverbal communication.  It is communication that you unintentionally send.  You may even be unaware of your accidental nonverbal communication.

What is accidental nonverbal communication?  It is communication that you unintentionally send.  You may even be unaware of your accidental nonverbal communication.  Clothing you just “grabbed”  A yawn that “sneaks out”  A sloppy appearance  It is communication that you unintentionally send.  You may even be unaware of your accidental nonverbal communication.  Clothing you just “grabbed”  A yawn that “sneaks out”  A sloppy appearance

Ninety-three percent of the communication of feelings comes from nonverbal messages.

What types of nonverbal communication do we use ?

Nonverbal communication  Appearance

Nonverbal communication  Appearance  The way a person appears or the display of the human body and its apparel is sometimes referred to object language.  Appearance  The way a person appears or the display of the human body and its apparel is sometimes referred to object language.

Nonverbal communication  Appearance  The way a person appears or the display of the human body and its apparel is sometimes referred to object language.  Object language may indicate occupation, culture, status or group membership.  Appearance  The way a person appears or the display of the human body and its apparel is sometimes referred to object language.  Object language may indicate occupation, culture, status or group membership.

Nonverbal communication Object language may indicate occupation, culture, status or group membership.  Clothing  Hair styles  Accessories Object language may indicate occupation, culture, status or group membership.  Clothing  Hair styles  Accessories

Nonverbal communication  Gestures

Nonverbal communication  Gestures  Obvious, intentional physical movements  Gestures  Obvious, intentional physical movements

Nonverbal communication  Gestures  Obvious, intentional physical movements  Used to express emotions, to describe something, to indicate where things are  Gestures  Obvious, intentional physical movements  Used to express emotions, to describe something, to indicate where things are

Nonverbal communication  Gestures  Handshakes  The palm of the had forward with the index and middle finger outstretched in a “V”  Drawing a finger across one’s throat  Gestures  Handshakes  The palm of the had forward with the index and middle finger outstretched in a “V”  Drawing a finger across one’s throat

Nonverbal communication  Posture

Nonverbal communication  Posture  Body movement and positioning  Posture  Body movement and positioning

Nonverbal communication  Posture  Body movement and positioning  May give helpful clues to how a person is really feeling  May contradict the verbal message  Posture  Body movement and positioning  May give helpful clues to how a person is really feeling  May contradict the verbal message

Nonverbal communication  Posture  Leaning against a storefront  Standing with hands on hips  Slumping in a seat with head in hands  Posture  Leaning against a storefront  Standing with hands on hips  Slumping in a seat with head in hands

Nonverbal communication  Eye contact and facial expression

Nonverbal communication  Eye contact  When the eyes of two people meet  Eye contact  When the eyes of two people meet

Nonverbal communication  Eye contact  When the eyes of two people meet  The way people use eye contact may be different in different cultures.  Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes)  Eye contact  When the eyes of two people meet  The way people use eye contact may be different in different cultures.  Most people use terms related to the eyes in talking about communication (beady eyes, cold stares, shifty eyes)

Nonverbal communication  Facial expressions

Nonverbal communication  Facial expressions  These movements may be planned, or they may occur without thought.  Facial expressions are the nonverbal cues that people are able to control the best.  Certain facial expressions can be recognized in almost all cultures.  Facial expressions  These movements may be planned, or they may occur without thought.  Facial expressions are the nonverbal cues that people are able to control the best.  Certain facial expressions can be recognized in almost all cultures.

Nonverbal communication  Vocal cues

Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Vocal cues  Changes in voice can reveal a great deal about a person.

Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Pitch - the highness or lowness of a voice  Vocal cues  Changes in voice can reveal a great deal about a person.  Pitch - the highness or lowness of a voice

Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Rate - how fast or slowly a person talks.  Vocal cues  Changes in voice can reveal a great deal about a person.  Rate - how fast or slowly a person talks.

Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Volume - the loudness or softness of a voice.  Vocal cues  Changes in voice can reveal a great deal about a person.  Volume - the loudness or softness of a voice.

Nonverbal communication  Vocal cues  Changes in voice can reveal a great deal about a person.  Quality - the sound of voice  Nasal, raspy or whiny tones that may communicate an unfair image  Vocal cues  Changes in voice can reveal a great deal about a person.  Quality - the sound of voice  Nasal, raspy or whiny tones that may communicate an unfair image

Nonverbal communication  Silence

Nonverbal communication  Silence  When does silence make you uncomfortable?  Silence  When does silence make you uncomfortable?

Nonverbal communication  Silence  When does silence make you uncomfortable?  What are some of the things silence can say?  Silence  When does silence make you uncomfortable?  What are some of the things silence can say?

Nonverbal communication  Silence  A psychologist defined “psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk.  Silence  A psychologist defined “psychologically good friends” as people who can remain together in silence for up to 20 minutes and not feel compelled to talk.

Nonverbal communication  Spatial relations  Refers to the way space between people affects their communication.  Spatial relations  Refers to the way space between people affects their communication.

Nonverbal communication  Spatial relations  Refers to the way space between people affects their communication.  Americans typically carry around a two-foot bubble of privacy.  Spatial relations  Refers to the way space between people affects their communication.  Americans typically carry around a two-foot bubble of privacy.

Nonverbal communication  Spatial relations  Refers to the way space between people affects their communication.  Americans typically carry around a two-foot bubble of privacy.  The comfortable distance between people may vary across cultures.  Spatial relations  Refers to the way space between people affects their communication.  Americans typically carry around a two-foot bubble of privacy.  The comfortable distance between people may vary across cultures.

Nonverbal communication  Time

Nonverbal communication  Time  The use of time will vary with culture.  Time  The use of time will vary with culture.

Nonverbal communication  Time  The use of time will vary with culture.  In the U.S., there is an emphasis on watching the clock and doing things on time.  In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually.  Time  The use of time will vary with culture.  In the U.S., there is an emphasis on watching the clock and doing things on time.  In many other cultures, people do not feel the same pressure to be on time; what is important will be accomplished eventually.

What are nonverbal strategies?

 A nonverbal strategy involves sending a message without words.

What are nonverbal strategies?  The method you use is chosen to have a specific effect on another person.

What are nonverbal strategies?  They may involve tactics similar to verbal strategies and are also related to your need for social contact and your desire to support self-concepts.

Nonverbal strategies are similar to verbal strategies.

Nonverbal Strategies  To exclude

Nonverbal strategies  To exclude  To include  To exclude  To include

Nonverbal strategies  To exclude  To include  To put down  To exclude  To include  To put down

Nonverbal strategies  To exclude  To include  To put down  To build up  To exclude  To include  To put down  To build up

Nonverbal strategies  To exclude  To include  To put down  To build up  To reveal  To exclude  To include  To put down  To build up  To reveal

Nonverbal strategies  To exclude  To include  To put down  To build up  To reveal  To conceal  To exclude  To include  To put down  To build up  To reveal  To conceal

What are two functions of nonverbal messages?

Functions of nonverbal messages  May repeat or support verbal messages

Functions of nonverbal messages  May repeat or support verbal messages  May contradict verbal messages  May repeat or support verbal messages  May contradict verbal messages

Functions of nonverbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages

Functions of nonverbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  Can regulate verbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  Can regulate verbal messages

Functions of nonverbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  Can regulate verbal messages  May change the flow of verbal messages  May repeat or support verbal messages  May contradict verbal messages  May replace verbal messages  Can regulate verbal messages  May change the flow of verbal messages