Avaya Aura™ A New Era of Business Communications Extraordinary Solutions for Extraordinary Times 2010 Avaya Inc. All rights reserved.

Avaya Fit For Purpose, People First, Innovation Small & Medium Enterprise Midsize Enterprise Enterprise SERVICES Unified Communications | Contact Center | Data 2 2010 Avaya Inc. All rights reserved. 2010 Avaya Inc. All rights reserved. 2 2

Communications is changing Avaya Aura architecture Centralized Infrastructure to Drive Savings and Simplicity SIP PBX APPS APPLICATIONS SESSION MANAGEMENT CALL CONTROL MEDIA MEDIA © 2010 Avaya Inc. All rights reserved. 3

Architecturally compelling Business user enablement Centralized Infrastructure to Drive Savings and Simplicity SIP PBX APPS APPLICATIONS SESSION MANAGEMENT CALL CONTROL ANY MEDIA MEDIA © 2010 Avaya Inc. All rights reserved. 4

Avaya IP Office Avaya Aura® Avaya Fit for Purpose UC Solutions Serving Small, Midsize and Large Enterprises Small “systems” are not necessarily small businesses Location size refers to the office site (Many SMEs have multiple sites) 39% of all SME businesses in EMEA are Multi-site Avaya IP Office Designed for SME Markets, Simpler communications needs Up to 1,000 users across 32 sites Extends to sophisticated users Avaya Aura® Designed for Midsize and Large Enterprises, more advanced communications needs Avaya Aura® Solution for Midsize Enterprise Avaya Aura® Avaya Aura® Branch Solutions For 1-450 users/location 5 100 250 1000 10,000 xxx,000s Small Medium Midsize Large Fortune 1000 # of Users 5 5

The Avaya architecture Delivering The Future of Business Communications OPEN OPEN COMMUNICATION ENABLED BUSINESS PROCESS Avaya Agile Communication Environment™ (ACE) Session Manager System Manager Communication Manager Application Enablement Presence Services System Manager Voice/Video Services Application & Services Integration Presence Services Session Manager Communications Infrastructure Data Infrastructure Deskphones Mobile Clients Softphone Video Endpoints 6 © 2009 Avaya Inc. All rights reserved. 6

Avaya Aura™ Architecture Application Application Platform MM MX Application Platform App App App VP System Manager CM Service Providers Avaya Aura Core Session Manager Media Servers SIP Presence Session Manager Session Manager Connection SIP Trunks TDM Trunks SBC Avaya one-X® endpoints o o o o o o G860 Avaya CM Standalone Access 3rd Party endpoints Avaya CM Branch 3rd Party PBXs

Avaya Aura™ 6.0 Increased Scalability Open HTTP / SOA Entry Point . Open SIP Control Interface (ISC) . Unified Management Avaya SM Avaya Aura™ Core System Manager Session Manager Session Manager Open SIP Access . Service Providers 8 3rd Party PBX 3rd Party Endpoints Branch Session Manager CM – Evolution Server Endpoints ACME SBC © 2009 Avaya Inc. All rights reserved. 8

Avaya Aura™ 6.0 Improved Availability and Business Continuity Open HTTP / SOA Entry Point . Open SIP Control Interface (ISC) Unified Management Avaya SM Avaya Aura™ Core System Manager Session Manager Session Manager Open SIP Access . Service Providers 9 3rd Party PBX 3rd Party Endpoints Branch Session Manager CM – Evolution Server Endpoints ACME SBC © 2009 Avaya Inc. All rights reserved. 9

Avaya Aura™ 6.0 Additional UC Clients Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Unified Management Avaya SM Avaya Aura™ Core System Manager Session Manager Session Manager Open SIP Access . . . Service Providers 1010 3rd Party PBX 3rd Party Endpoints Branch Session Manager CM – Evolution Server Endpoints ACME SBC © 2009 Avaya Inc. All rights reserved. 10

Avaya Aura™ 6.0 Improved Survivability Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Unified Management Avaya SM Avaya Aura™ Core System Manager Session Manager Session Manager Open SIP Access . . Service Providers 1111 3rd Party PBX 3rd Party Endpoints Branch Session Manager CM – Evolution Server Endpoints ACME SBC © 2009 Avaya Inc. All rights reserved. 11

Avaya Aura™ 6.0 Improved Presence Services Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) . Unified Management Avaya SM Avaya Aura™ Core System Manager Session Manager Session Manager Open SIP Access . Service Providers 1212 3rd Party PBX 3rd Party Endpoints Branch Session Manager CM – Evolution Server Endpoints ACME SBC © 2009 Avaya Inc. All rights reserved. 12

Avaya Aura™ 6.0 Enhanced Security Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Unified Management Avaya SM Avaya Aura™ Core System Manager Session Manager Session Manager Open SIP Access . . Service Providers 1313 3rd Party PBX 3rd Party Endpoints Branch Session Manager CM – Evolution Server Endpoints Aura SBC © 2009 Avaya Inc. All rights reserved. 13

Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Avaya Aura™ 6.0 Avaya Branch Thin Survivability Open HTTP / SOA Entry Point Open SIP Control Interface (ISC) Unified Management Avaya SM Avaya Aura™ Core System Manager Session Manager Session Manager Open SIP Access . . Service Providers 1414 3rd Party PBX 3rd Party Endpoints CM – Evolution Server SIP Branch Solution Endpoints Aura SBC © 2009 Avaya Inc. All rights reserved. 14

Avaya Portfolio 15 15 © 2010 Avaya Inc. All rights reserved.

Communication Manager Software Rich Virtual Enterprise Foundation Building Blocks, Scale/Security/Availability, Customer Evolution Communication Manager Software Session Manager Solutions System Manager & Integrated Management Suite Services Network Assessments SMB & Branch Solutions CM Solutions Phone Apps Nw Readiness Empirix Performance Assurance Software Support + Upgrades Proactive IP Support Remote Mgd Services IP Converged Services Software Support Plus Upgrades Servers Simplex Server with Geographical Redundancy Simplex Communication Manager Duplex Communication Manager S8300 / S8400 Embedded Media Gateways G430 Branch Gateway for small offices G450 Gateway for medium offices G650 High-Density Gateway Communication Devices 36xx Series – Wireless Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients 16xx Series Value Edition / 16CC 96xx Series - H.323 / SIP

Avaya Gateways 17 17 © 2010 Avaya Inc. All rights reserved.

G450 Characteristics and Capabilities Maximum Stations: Server Dependant Maximum DCP/Analog Stations: 192 per chassis Busy Hours Call Completion (BHCC): 10,000 calls Touch Tone Recognition (TTR)/Call Classifiers: 64 Max Trunks Supported: 8x T1 or 8x E1 G450 Gateways per S8xxx media server: up to 250 G450 Gateways per S8300 media server: up to 50 DSP capability: up to 320 (for all CODECs) Announcements/MOH: 45 minutes total Playback channels: 63 Record channels: 1 Maximum WAN media modules: 3 SLS capacity: One Gateway and 240 stations (overall)

G430 Characteristics and Capabilities Maximum Stations: Server Dependant Busy Hour Call Completions: 2,400 Chassis slot count: 7 Media Module Slots (G430+2 EM200) DSP Channels: 20 fixed with one daughterboard, scale to 105 Touch Tone Receivers: 32 Announcements: 15 Playback; 1 Record Announcement and MOH Storage: 45 Minutes, scale to 4 hours with branch memory Kit Maximum DCP/Analog endpoints: 152 Maximum IP Telephones: 150 Maximum BRI Trunks: 56 Maximum PSTN Trunks: 7 T1/E1 (E1 to IP capacity by DSP resources) Maximum G430s per S85X0/S87X0/S8800 Server: 250 Maximum G430s per S8300 Server: 50

Avaya Server 20 20 © 2010 Avaya Inc. All rights reserved.

Configurable Options* Server Overview HP® ProLiant DL360 G7 Dell® PowerEdge R610 Configurable Options* Ausstattung Optionen

Avaya Aura® Solution for Midsize Enterprise 22 © 2010 Avaya Inc. All rights reserved. Avaya Aura® Solution for Midsize Enterprise 22 2010 Avaya Inc. All rights reserved. 22

Midsize Specifications UC in-a-box with Avaya Aura® at the core Applications Avaya Aura® Session Manager Avaya Aura® System Manager Avaya Aura® Presence Services Avaya Aura® Session Border Controller (in April) Avaya Aura® Application Enablement Services Communication Manager Utility Services Avaya Aura® Communication Manager and Communication Manager Messaging Avaya Aura® System Platform on an HP Server, SAL, VPN Avaya Aura® Solution for Midsize Enterprise Uses System Platform technology Avaya Common Server Target 250 to 1000 users, 10’s of locations Single path install, fast, less costly Utility Server including Enterprise Directory Server Secure remote monitoring (SAL) Media Gateways 23 23

Additional, Optional Applications Add value for users incrementally 3rd Party Applications UC all Inclusive Avaya Aura® Messaging Avaya Aura® Conferencing Avaya Aura® Contact Center Expand With Applications Avaya Video Conferencing Solution Avaya Flare™ Experience G430/450 Gateways Avaya B5800 ® Solution For Midsize Enterprise Basic System Configuration 24 24 24

IP Deskphone Portfolio 25 © 2010 Avaya Inc. All rights reserved. IP Deskphone Portfolio 1600-series and 9600-series 25 2010 Avaya Inc. All rights reserved. 25

Driving Productivity & Collaboration 9600 IP Deskphones Faster, Simpler Access to Communications Features Avaya FlareTM Experience on select models Setting a standard in energy efficiency Integration with Avaya Aura Communications Services Multiple options for every profile of user © 2009 Avaya Inc. All rights reserved. 26

Avaya 96x1 9608 9611G 9621G 9641G 9601 SIP Support List Price $220 $299 $455 $590 $675 Lighted Line Keys 2 8 Touch programmable Touch screen No Yes Color Display 2.7 3.8 3.5 4.3 4.7 Switch 10/100 GigE USB Bluetooth Wideband Handset* headset Handset*, headset Speaker Yes-Wideband Expand Button Mod 27 27

1600 Series Models Avaya 1603SW-i IP Telephone Avaya 1616-i IP Telephone Same features as the 1603SW Phone for simple “Everyday” use Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic Same features as the 1616 Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic Avaya 16CC SIP Telephone Avaya 1608-i IP Telephone Same features as the 1608 Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic Call Center agent phone No handset, dual headset jacks Backlit Display Supports SIP 28

Avaya B1x9 Conferencing Solutions

9600 series Supports VPN Firmware supports VPN natively No need to stage VPN phones VPN including gateway support PC traffic does not pass through ‘phones VPN tunnel’ but over a separate connection Enhanced sleep mode Home Office Corporate Office Internet ISP Intranet © 2009 Avaya Inc. All rights reserved. 30

Extension to Cellular enhancements EC500 Administrable EC500 state Conditional Call Extend Allows control of which call types are extended to the destination (cell phone) of a particular extension Call types are: Standard (S), Coverage/Forwarded (C), Hunt Group/Split/Skill (H), Intercom (I), Priority (P) Shared Mappings Allows desk-set caller id of an Extension to Cellular user to be shared with 3 other CMs Extension to Cellular and Avaya one-X Mobile

Greener(est) IP Phones Refresher 9620L is PoE Class 1 device 50% less power usage of a PoE Class 2 device All 9600 models w/ integrated GigE are PoE Class 2 Automatic backlight off option via the settings file New capabilities More granular power allocation using LLDP MED Extended Power TLV Backlight off icon Results in reduced energy requirements Fewer $$s (energy bills, port utilization on servers, UPS, Air con,..) Smaller carbon footprint

User Experience Enhancements Shared control with Communicator Exchange calendar integration Local station lock Third party call forwarding Change to user settings while in failover Per line alerting for bridged call appearances Expanded call progress tones (97 countries) Distinctive public network dial tone

Unified Communication Portfolio 34 © 2010 Avaya Inc. All rights reserved. Unified Communication Portfolio 34 2010 Avaya Inc. All rights reserved. 34

Why Avaya 9600 IP Deskphones A better communications experience - increased productivity User centric design optimized to user profiles Intuitive, simple-to-use, context-sensitive user interface Business value and investment protection via open standards Open standards, modular architecture, phone applications Acoustically engineered; G722 wideband on all phones Leadership in energy efficiency © 2009 Avaya Inc. All rights reserved. 35

Productivity Enhancing UC Easy to Purchase in Avaya Aura Editions AES 6 Microsoft OCS & Lotus Sametime W/Intelligent Presence Server Avaya one-X® Portal 5.2 Available Optional Video Avaya one-X® Communicator 6 Avaya one Portal X ® Standard Edition Enterprise Edition Mobile Client + $60/user included Avaya Aura™ Standard or Enterprise Edition Avaya IP Softphone 6 Avaya one-X® Mobile 5.2 Provides IM capability Extension to Cellular 8.0 Extension to Cellular Extension to Cellular

Transparent Access with Endpoint Choice Road Warrior Desk Worker Choice of devices Consistent user experience Transparently integrate work modes Centralized control & policies Avaya one-X™ Deskphone w/ Mobility EC500+ Mobile Twinning Softphone integration with OC/ Sametime Avaya one-X™ Speech Unified Messaging Find Me / Follow Me ONE NUMBER LAN Cellular Business Communications Applications Avaya one-X™ Desktop Enhanced Mobile User Avaya one-X™ Mobile Unified Messaging Audio+Web Conf. Messaging SIP IP Telephony Contact Center Recording Campus Roamer Remote Conferencing In-bldg Wireless Broadband Avaya one-X™ Desktop New WiFi Phone/Server VPN Phone Softphone for WM5 One-X Portal Avaya one-X™ Mobile dual mode IP DECT VoIP / Dual-Connect

Where do you want to work today? History Presence Phone extension Authentication Directories Conferencing Voicemail

Flexible Modes of Operation Desk Phone PC Only Any Phone Call Control-Video Call Control-Video Call Control Call Control Voice Voice Voice Office Worker At the desk Remote, Hotel, Internet only Virtual Office Maintain enterprise identify for all inbound/outbound calls

Making calls out of any application Microsoft Office Communicator Avaya one-X Communicator Avaya one-X Portal Other desktop applications Lotus Sametime

Voicemails where you need them (GUI)

Meeting your colleagues has never been easier! video web audio conferencing

Avaya Intelligent Presence Customer Contact Satisfaction, Loyalty Unified Communications Productivity Collaboration Speed, Efficiency Communications Enabled Business Processes Agility, Process Acceleration Availability, reachability, and policies Mobile Wireless Speech IP Telephony Voice Messaging Desktop Environments Telematics Internet Services Automated Rich Presence Aggregation In conference call@ Office Phone Online “away” @ OCS In meeting (Calendar entry) Location @ Mobile Device Enhanced Productivity Improves integrity of data More utiliti Determining availability and reach with incomplete data Intelligent communications agents combining presence information with personalized rules Resident expert – extend the contact center to the right worker anywhere in the enterprise Power of social networking - adaptive collaboration based on relevance, proximity, skills, rankings, etc. Business process integration - reduce human latency by finding and connecting the right people at the right time

Avaya’s Collaboration Solutions 44 © 2010 Avaya Inc. All rights reserved. Avaya’s Collaboration Solutions 44 2010 Avaya Inc. All rights reserved. 44

Avaya’s Collaboration Solutions Avaya Video Conferencing Solutions Avaya Desktop Video Device Avaya Flare Experience Avaya AuraTM Collaboration Server Avaya Video Professional & Managed Services 96X1 w/ Flare Experience One-X Communicator 6.0 45 45 45 45 45 45 45

Avaya Flare™ Experience What is it? A personal workspace that provides drag and drop communication services and information access Initially available on the Avaya Desktop Video Device Leverages Avaya Aura™ infrastructure and applications Customer Value Fast and intuitive interface The right information easily visible, driven by context Easy access to shared SIP-based applications Proof Points Set up ad hoc and scheduled conferences in seconds not minutes IT saves $ by offloading video set-up & support Communications enabled business applications drive improvement in process efficiency 46 46

Revolutionary collaborative conferencing experience Notification Bar Alerts Date & time Reminders Status Presence Contacts Fan (Calendar, Apps, Interaction Logs) Contextual Fan Media menu 47 47

Visual and simple ways to find and connect Context-based history, communication, info 48 48

Avaya Desktop Video Device (A175) What is it? Touch and swipe control 11.6” 1366x768 Android-based touch-screen device HD camera, HD video HD quality audio: Harmon Kardon speakers with sub-woofer Optional base station and handset Customer Value Fit-for-purpose video collaboration device Fully integrated video Flexible Android platform Enterprise mobility: SIP, WiFi, VPN, 3+ hr battery USB: keyboard, handset, 3G/4G, thumb-drives, etc HDMI for large monitors Bluetooth accessories Proof Points Enables the highly productive Avaya Flare™ Experience Cost-effective single device for video, audio, speakerphone plus application access Low-cost HD video loaded with other capabilities 49 49

Avaya Video Conferencing Solution (AVCS) End-to-end low cost video, HD video Low bandwidth Avaya Aura™ for registration, administration, management Partner provided display Content sharing Extension to other enterprise users & video systems A Complete Video Solution Benefits to Customers option to deploy low cost soft-client video endpoints all the way to the conference rooms This interops with existing systems as well Benefits to Sales Strong message to counter competitor claims Avaya Desktop Video Device Integration with H.323 systems Enterprise Worker Small Workgroup Med/Large Conf Room Avaya one-X™ Communicator 50

Avaya Video Conferencing Topology (Big picture) Avaya Aura™ Presence Services Required for the Next Generation Collaboration Device and one-X® Communicator SIP Environment Avaya Video Conferencing Manager Avaya Aura™ Core Avaya Aura™ Conferencing (Video MCU) Session Manager Session Manager Avaya System Manager Avaya Desktop Video Device Required for the Next Generation Collaboration Device and one-X® Communicator Avaya one-X® Communicator SIP H.323 Environment Evolution Server (1) Avaya 10x0 SIP Video Endpoints Avaya Aura™ Communication Manager Polycom CMA (1) Avaya Aura Communication ManagerR6.0, Deployed in Evolution Mode, SIP-H.323 Video Gateway Polycom RMX (H.323) Polycom H.323 Clients © Avaya Inc. 2010. All rights reserved. 51

Thank You Nachum Kalishov nkalishov@avaya.com 054-5555349 52 © 2010 Avaya Inc. All rights reserved. Thank You Nachum Kalishov nkalishov@avaya.com 054-5555349 2010 Avaya Inc. All rights reserved.

2010 Avaya Inc. All rights reserved.