Listening: Accurate Receiving

The Communication Process: Basic Message Encoding Decoding Receiver Sender Encoding Decoding Feedback Interference External Internal

How does it differ from hearing? What is listening? Accurate Receiving How does it differ from hearing? Hearing only refers to the physical ability of your ears to pick up sound waves.

Listening is a four-step process: Response Sensing what was said (do I hear it?) Interpreting what was meant (do I understand it?) Examining the statement (how does it relate to me?) Responding to it appropriately (what do I do now?)

To analyze (for example, in a class setting) What are the purposes of interpersonal listening? To understand (can you explain that?) To provide support (I think it’s a great idea… keep it up) To analyze (for example, in a class setting)

What are some barriers to listening? External distractions Internal distractions Your desire to talk

Conflicting demands (happen more and more often) Personal biases (tend to make a person more closeminded toward certain subjects or people) Conflicting demands (happen more and more often)

Know your effect on the sender Active Listening: Stay tuned in Read nonverbals Get prepared Avoid distractions Apply ideas to yourself Check out what you heard (paraphrasing) Know your effect on the sender