1. Chapter 4 Communicating for Wellness

2. © Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.
Objectives
Describe the components of the communication process
List and explain factors that can interfere with the communication process
Describe good listening skills
Compare the characteristics of different communication styles
Explain the importance of being assertive
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.

3. © Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.
Introduction
Good communication skills are key to a healthy, satisfying life
Communication is used for
Acquiring adult skills
Learning in school
Developing relationships with others
Handling unhealthy suggestions
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.

4. Effective Communication
Includes listening as well as talking
Communication skills can be learned
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.

5. Communication Process
Determine purpose
Encode message
Send message – it may be spoken, written, or visual
Listener decodes (interprets) message
Communication problems
Feedback
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.

6. Communication Process
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.

7. Nonverbal Communication
Body language
Facial expressions
Gestures
Movements
Postures
Appearance
Conveys up to 60%–70% of communication
Body language is more believable than words
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.

8. © Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.
Listening
As important as talking
Not the same as hearing, which is passive
Means paying attention and interpreting what is heard
Demonstrates caring
Characteristics of good listeners
Ways to improve listening skills
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.

9. © Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.
Communication Styles
Style tends to reflect communicator’s personality type
Styles
Passive
Aggressive
Passive-aggressive
Assertive
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.

10. Using Communication Effectively
Good communication skills can improve personal well-being
Assertiveness
Handling aggressive communication
Expressing feelings
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.

11. © Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.
Summary
Good communication is an important wellness skill
Communication skills can be learned and improved
Effective communication takes planning and practice
© Copyright 2005 Delmar Learning, a division of Thomson Learning, Inc.