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Active Listening.

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Presentation on theme: "Active Listening."— Presentation transcript:

1 Active Listening

2 Listening Listening is the process of receiving, interpreting, and reacting to a message received from a speaker

3 Active Listening You listen with your mind, heart, and imagination
Hearing and Listening are not the same. Hearing is a physical act. Listening is a cognitive act. We wpm, but listen and 600 wpm (almost 4 times faster)

4 Effective Listening Effective listening involves
Listening for full meaning without making premature judgments or interpretations Total concentration Summing up and integration

5 Passive Listening Passive listening is equivalent to hearing. Passive listeners do not react to the message exhibit either verbal or non-verbal responses participate actively in the communication process

6 Active versus Passive Listening
Cognitive Comprehension Paraphrasing Asking questions Exhibit non-verbal responses Active listening Passive listening Need not necessarily comprehend/paraphrase No questions No non-verbal signals

7 Process of Listening Hearing/ Sensing Decoding Comprehending
Recalling Responding

8 Types There are various types of listening:
Appreciative: for pleasure, enjoyment Empathetic: to provide emotional support Comprehensive: to understand the message Critical to evaluate for accepting or rejecting

9 Purposes The purpose of listening is to generate ideas inform
question and test assumptions as well as evidence Inspire Improve our communication

10 Requirements Empathy Acceptance Effective Active Listening Intensity
Willingness to take Responsibility

11 Barriers The following are barriers to effective listening:
Thinking speed Prejudices against the speaker Premature evaluation Speaker’s delivery style External distractions Inappropriate/difficulty language

12 Strategies Make eye contact
Exhibit affirmative nods and appropriate facial expressions Avoid distracting actions or gestures Ask questions Paraphrase (extract main points) Avoid interrupting The following are strategies to effective listening:

13 Strategies (…contd) Make smooth transitions between roles of speaker and listener Avoid prejudgment Watch for signals Make notes

14 Benefits/Advantages Effective listening techniques help in
Obtaining useful information (to make accurate decision) Enabling the speaker to get feedback Enhancing the effectiveness of communication Increasing accuracy Understanding others REPLAY

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