Welcome to iSolutions – your IT support service Jeremy Webb Business Relationship Manager iSolutions, University of Southampton www.southampton.ac.uk/isolutions

Where can I get help with my IT? You can contact ServiceLine in a number of ways: iSolutions website – Getting Help www.southampton.ac.uk/isolutions Online – search for answers to our most commonly asked questions and use our ‘How to Guides’ within the Knowledge Base on iSolutions website. Online - Submit an online request for help on the iSolutions website. Telephone Call 25656 or 023 8059 5656 In Person Visit the IT helpdesk in the Hartley Library, B59 (Zepler) Level 3 Computing Lab or B46 RM 4117. You can submit an online request for help via the iSolutions web site under the Request IT Help tab and someone will be in contact to deal with your request. If your request is urgent, for example you have forgotten your password, then please call us using one of the numbers listed. http://www.southampton.ac.uk/isolutions/getting-help/index.page is the Getting Help page. You should also look at the iSolutions website as it is a great source of help and you may be able to find the answer to question or problem there. To find out more about the IT services of the University and how to access and use them, please see http://www.southampton.ac.uk/isolutions/students/im-new.page For FPSE students and staff have access to an IT help desk in B59 level 3 computing lab. The desk is manned by 2 people a member of iSolutions and can help with general question and quires. The a 3rd year student during term time that can help with programming queries. In B46 there are number of iSolutions staff will be able to help you. iSolutions – your IT support service

Where can I find more about iSolutions? SUSSED - http://sussed.soton.ac.uk Find us here iSolutions – your IT support service

How do I access my emails? You can access your University email from Outlook, using the email tab in SUSSED and via the Outlook Web App: outlook.soton.ac.uk You can also access your emails via your mobile device: iPad, iPhone, Android, Windows Phone etc. http://www.southampton.ac.uk/isolutions/staff iSolutions – your IT support service

How do I connect to the free WiFi? Connect to Eduroam Coverage in University buildings including Library, workstation rooms and Halls of Residence. Use your full username (including @soton.ac.uk) and password Further information available from: go.soton.ac.uk/wifi You can connect your own device, including laptop, iPad, iPad, Windows Phone and Android device, to the University wifi network. Remember to enter your username when prompted in the format username@soton.ac.uk (username is the login you use to access University computers) Further details from go.soton.ac.uk/wifi iSolutions – your IT support service

iSolutions – your IT support service Do I have access to a computer? You will have access to a desktop PC or a laptop, this remains property of the University. Software is available from Additional Software icon on desktop You can request other software to via ServiceLine. Software is also available for home use www.software.soton.ac.uk iSolutions – your IT support service

iSolutions – your IT support service How do I save and print? Always make regular backups of your work and store in a secure location For collaborative work, consult with your supervisor/manager. Use J Drive or Research Filestore for collaborative work MyDocuments for personal files Network printing is available Mono and colour Search for ‘Southampton University printing’ for more information on the printing service Further information from http://www.southampton.ac.uk/isolutions/staff/saving-and-printing.page? iSolutions – your IT support service

Are there any online training courses? As a student or member of staff at the University of Southampton, you have access to Lynda.com Lynda.com gives you access to thousands of online courses, from Excel to photography and accountancy to interview skills. Access from go.soton.ac.uk/lynda Further information from go.soton.ac.uk/lynda iSolutions – your IT support service

iSolutions – your IT support service Staying Safe Online Every day the University blocks up to 500,000 daily spam and phishing emails – but some will still get through. Ignore any email asking for your email account details and passwords. Never give up bank or financial details if requested. Do not respond to emails from unknown sources, as your response will validate your email account. Do not open attachments or click on links from unknown sources. Further information on protecting yourself can be found on the iSolutions website (search ‘Staying Safe Online’) Get Safe Online getsafeonline.org is a great source of advice Further information on the iSolutions website at www.southampton.ac.uk/isolutions/it-security.page Be wary of emails: From ‘trusted’ sources such as your bank, University of Southampton or anywhere else that you have an online account. Emails offering financial, physical or emotional benefits, often linked to a variety of frauds. Having a sense of urgency that you must take action or your account will be suspended. Containing misspellings, attachments or addressed to ‘Dear Student’. iSolutions – your IT support service

Is there an app I can download? Download the MySouthampton app for access to your emails, your timetable, campus maps, available PCs, and much much more. Download the MySouthampton app from the App and Play Stores iSolutions – your IT support service

What else do I need to know? You can download a free copy of Office 365 (including Word, Excel, PowerPoint, Outlook, OneNote). Always make regular back-ups of your work and store it in a secure location Away from campus – access IT services remotely Find out more at www.southampton.ac.uk/isolutions Follow us on Twitter: @UoS_ServiceLine Like us Facebook: University of Southampton iSolutions Get Safe Online www.getsafeonline.org Download Microsoft Office from go.soton.ac.uk/365login Microsoft Office is available to use on your own device in the time you are a member of staff or student at the University. Away from campus, access IT services remotely - http://www.southampton.ac.uk/isolutions/staff/away-from-campus.page iSolutions – your IT support service

iSolutions – your IT support service Any questions? Jeremy Webb Business Relationship Manager iSolutions, University of Southampton iSolutions – your IT support service