1. IT Induction Course UCD IT Services

2. Contents Help & Advice Accessing IT Services UCD Connect Printing in UCD Teaching & Learning Services Apps Services for Researchers Management & Information Services Training Courses IT Security www.ucd.ie/it

3. Help & Advice www.ucd.ie/it www.ucd.ie/it

4. Help & Advice Helpdesk: Telephone: 716-2700 Email: ithelpdesk@ucd.ie 9.00am – 5.30pm Monday to Friday www.ucd.ie/it

5. Help & Advice ITCentres: Daedalus building Newman building Health Sciences centre Newstead building (9.30 to 1 only) 9.30am - 5.30pm Monday to Friday www.ucd.ie/it Services provided: General IT enquiries Desk-side support services Laptop clinics UCD Connect & Email support Advisory clinics

6. Accessing IT Services UCD IT Services will generate an account based on your completed HR information. This account will provide access to a wide range of IT Services available via UCD Connect. Please contact the IT Helpdesk on 716 2700 to request a new account. We will contact you within 2 working days with your new login details. 2GB of web file storage 4GB of email storage Your account details should be kept safe and secure www.ucd.ie/it

7. Accessing IT Services www.ucd.ie/it If you are new to UCD and using a machine that is already connected to the network, contact our Helpdesk to re-register the machine with your details If you are new to UCD and have brought a machine with you, plug it into a network point to begin the self- registration process If you need to buy new equipment, please see www.ucd.ie/itservices for details of any contracts in place

8. UCD Connect www.ucd.ie/it To access UCD Connect Go to www.ucd.ie And enter your computer account details Access on campus, at home or abroad: Email (4GB of storage) Connect files (2GB of web storage) Personal files on the network Library services Google Calendar IT services Announcements Administrative Services

9. Printing In UCD iPrint allows staff to print to any UCD printer from work, home or anywhere in the world. Further details on this service can be found at: www.ucd.ie/itservices www.ucd.ie/it

10. Teaching & Learning Services Key services you should know about: Blackboard – the University’s eLearning system Software Catalogue – a range of over 100 software applications Lecture Capture technology – podcast your lectures Further details on these services can be found at: www.ucd.ie/itservices/teachinglearningit www.ucd.ie/it

11. Apps UCD MOBILE – the UCD App Maps, places, tours, videos, news, directory, sports, events, images and the Blackboard Mobile Learn app Currently available for iPhone, iPad, Android Check our UCD app video at: www.ucd.ie/mobile Blackboard Mobile Learn – the Blackboard App It takes the Virtual Learning Environment (VLE) mobile, providing staff and students access to e-learning services on a variety of popular mobile platforms, including Android, BlackBerry and Apple devices. www.ucd.ie/it

12. Services For Researchers Specialist Research IT services are available through our dedicated Research IT support team. The services provided include: Research IT Data Centre for hosting IT equipment Dedicated High Performance Computer clusters Collaborative facilities Research network and security services Mass data storage Training and consultancy Further details on these services can be found at: www.ucd.ie/itservices/researchit www.ucd.ie/it

13. Management & Information Services Systems are available to assist in the management and administration of various activities of the university Key services include: Core - personal records and payslips Banner - student records InfoView - reporting tools Further details on these services can be found at www.ucd.ie/itservices/managementservices www.ucd.ie/it

14. Training UCD IT Services provide a wide variety of courses on the following topics: eLearning/Blackboard IT training for researchers Microsoft Office Media Services Administrative Services For more details please visit our website or see the UCD Learning and Development website www.ucd.ie/it

15. IT Security Change your passwords regularly Protect your personal information Back up your data regularly Install AntiVirus software Inform yourself on important Security announcements and information on our website www.ucd.ie/it

16. Summary www.ucd.ie/itservices Helpdesk 4 ITCentres www.ucd.ie/it

17. IT Induction Course www.ucd.ie/it