1. Skype For Business Introduction
Thank people who have submitted questions. Questions are still welcome
Ask people about experience on messenging applications (Skype, FB messenger, jabber, what’s app)

2. Topics What is Skype For Business Contact Lists
Skype For Business Client
Sharing and Collaboration
Signing-In
Skype for Business Meetings
Interface and Profile
Settings
Presence Information
Help
Say topics
Point out presentation of different features will start off with common scenarios and questions
Demo will be done by both of us that is why we have 2 screen displaying (point to screen of Rosario and screen of Marshall).

4. Benefits of Skype for Business:
Outlook integrations
Unique meeting link for each user
Collaboration on documents and presentations
Secured meeting with internal users from UBCO & Vancouver Campus and with external users off-campus

5. Skype For Business Client
Supported OS
Windows OS – 10, 8.1, 7, 7 Server 2008 R2
Mac – OSX (El Capitan) or OSX (Sierra)
User guide –
Limitations -
OS supported
Limitations for MAC client

6. Skype For Business Client
Windows
MAC
S4B Client
Under MICROSOFT office
Difference bet 2015 vs 2016 – link in resource site (link to be shared later)
Go to Microsoft site if downloading by yourself – this will be the basic version
Contact IT Helpdesk for issues
Note: MS Office Skype For Business 2015
MS Office 2016 – Skype For Business 2016
MS Office 2019 – Skype For Business 2019

7. Signing-In Your sign-in address is firstname.lastname@ubc.ca.
When you are signing –in to a workstation that is connected to the UBC network, it will connect automatically

8. Signing-In Non-ead joined
For Non-ead joined workstation- error indicating that Skype for Business failed to log you
Log-in screen will change and ask for username
Enter your Username with format EAD\and your CWL
Enter password
If there are still problems, just contact your IT, or IT Helpdesk for support.

9. Signing-In MAC Your sign-in address is firstname.lastname@ubc.ca.
When you are signing –in to a workstation that is connected to the UBC network, it will connect automatically

10. Interface and Presence
Scenario: It is my first time logging-in to Skype For Business and I want to customize my Profile and Presence
Putting a Photo
Set your Status and Location
Presence
Reset Status
Summary document – resource site
We will now begin the demo using the Skype for Business Client with different scenarios and common questions users are having
For Interface and Presence
Read scenario: It is my first time logging-in to Skype for Business and I want to customize my profile
Log-in with sign-in address as Available
Change photo (Explain how to change photo through public URL)
Change status (ex. 1st time logging to Skype), location (Brock Hall).
Focus on presence being changed automatically (From Available to Presenting when logging, mention integration with Outlook and “Reset Status”)
Show Presence document and mention this is in Resource site

11. Contacts Finding a person - Syncs with GAL Contacts List –
Scenario: Be able to quickly know the availability and contact people I regularly work with
Finding a person - Syncs with GAL
Contacts List –
Empty on first sign-in
Groups
Privacy Relationships
Read next Scenario: Be able to quickly know the availability and contact people I regularly work with
Sign-in, empty contacts list
Search a contact [Marshall / Rosario].
Point out the Skype For Business syncs with the Global Address list so you can find anybody even people who are not provisioned (Presence Unknown)
Mention that 1st sign-in you will not be able to find anybody as synching with GAL takes a few hours
Right Click on Marshall / Rosario and say that it is possible to IM, call, video call
Suppose I want to talk to Marshall / Rosario again, I would need to perform another search. A better way is to add Marshall / Rosario to my contacts list
Contact List
Adding the person to your contacts list is helpful especially if you are always collaborating or working with that person
Add Marshall / Rosario to my Favorites in my Contact list as these are default groups.
Groups – Groups help to organize your contacts and also provide a way to communicate with all the members of the group at the same time
Create a new group
Drag Marshall / Rosario from Favorites to this new group and add a user (from audience)
[Show Send IM, Send and Send Meeting]
Explain privacy relationships.
Right click on name and show the different privacy relationships
Close the IM window

12. Contacts Add mailing list
Question: Is there a way to add multiple contacts?
Add mailing list
Question: Is there a way to add multiple contacts?
Add COOLTECH mailing list.

13. Sharing and Collaboration
Scenario: I want to send a message and do screen sharing IM
Send text, link, file, add a person, convert to call
Saved in Inbox – Conversation History
Present / Share Content–
Share your desktop
Give Control – helpful for troubleshooting
Program / Share a Window
I will now give you 2 scenarios to highlight the sharing and collaboration features of Skype For Business
Read Scenario: I want to send a message and do screen sharing
IM Marshall / Rosario
Say you can IM, send a link, file
Conversations are stored in Outlook Inbox – Conversation History
Easy to add another person (if possible from the audience) in the conversation
Present – demo present desktop and give control [either with Marshall/Rosario or audience]
Present desktop and Give control is helpful for troubleshooting
Use Present Programs if you only want to show a particular document or even application on your machine

14. Sharing and Collaboration
Scenario: I want to do an online presentation using Skype for Business
Present a PowerPoint presentation
Share a Whiteboard
Poll, Q&A
Manage Presentable Content
Presenter vs Attendees
Recording and playback - meeting
Skype for business offers more than just instant messaging. It has features wherein you can also do a meeting and do a presentation. I will first show you the different presentation tools you can use then later I will show you how to create a Skype for Business meeting.
Read Scenario: I want to do a presentation using Skype
Ask for volunteers
Do Video call Marshall / Rosario and 2 more users from audience with laptops
Mention Video will give preview
Do Present PowerPoint, Whiteboard, Poll, Q & A
Mention Recording feature
Best practice – Do ahead of time and just “Manage Presentable Content”

15. Skype for Business Meetings
Scenario: I am organizing a Skype for Business meeting with people from different locations (building, campus), some of them aren’t provisioned with Skype for Business yet.
Schedule a Skype for Business Meeting
Joining a Skype Meeting
Outlook/Client
Phone
Skype for Business Web Application
Set meeting options
Read Scenario: I am organizing a Skype for Business meeting with people from different locations, some of them aren’t provisioned with Skype for Business yet
Show how to create a Skype For business meeting from Outlook, send to Marshall /Rosario
Marshall / Rosario will join meeting by clicking on the link, UBC on-boarded users
Meeting participants can join by phone if they don’t have their laptop or computer with them
People in UBC who are not provisioned can still join as a guest via Web App (Show Web app), or even attendees from external companies
Explain meeting options

16. Video Conferencing Audio Visual Support Team Email: av.helpdesk@ubc.ca
Phone:
Contact us for more info
Learning Space Classrooms:
Many VC rooms on campus (some may already be familiar with them)
External sites can connect to your S4B meeting, possible due to existing VC infrastructure
You can be on your laptop, they can use their VC system
Examples: Canadian Military, Federal & Provincial Government
Happy to chat over the phone or arrange a meeting in-person for training

30. Settings and Help Settings Resource Site
Settings
By default what was presented are the default client settings,. To change go to the Settings menu
Show some Settings (Gear icon, Options)
Click on Resource site to promote
General Support:
Phone:
Web form:
AV Support:
Phone:

31. Questions?
-Read any other submitted questions that was not answered