Total Mobility Management A complete portfolio of services for your telecom needs

Overview Total Mobility Management – Overview Managing all client mobility support and administrative needs

Overview Total Mobility Management – Overview Procurement Configuration Distribution Activation Customer Support Technical Support MDM setup Application and Setup Testing & Verification National Footprint Next day delivery No Service Interruption Carrier Agnostic (Canada & US) Rate Plan requests Hardware & Accessory requests Bilingual 7 days/week Tier 1 Connectivity Troubleshooting Tier 1 Hardware Troubleshooting Repair warranty Order portal Order tracking Client specific Rules

Overview Total Mobility Management – Overview Asset Management Cost Management Automated Management Online Reporting Invoice Processing Cost Allocation Elimination of ZERO usage Elimination of Terminated employees Spare pool management Cost center Other allocation information Rate Plan Optimization Billing error management Contract management Carrier Agnostic (Canada & US) Hierarchical based Monthly invoice notifications / PDF Threshold notifications User expenditure reports Cost center reports Tax reporting

Dealer Value Total Mobility Management – Dealer Value Pricing: $2.50 per activation Setup: $5000 (Direct to Dealer) COMPETITIVE ADVANTAGE STRATEGIC FOCUS HIGHER ARPU BILINGUAL SUPPORT CLIENT RELIANCE Total Mobility Management increases client APRU Provides dealer with a comprehensive, bilingual solution for supporting all client news without the investment of system, processes and expertise Integration to client processes increase “stickiness” and reduces the likelihood of churn Provides seamless integration of enhanced support and traditional mobility services a price not available from Rogers or Bell Shifts dealer attention from “support services” to revenue generation and client management

Client Value Total Mobility Management – Client Value Pricing: $2.50 per activation Setup: $5000 (Direct to Dealer) COST REDUCTION FEWER RESOURCES SELF FUNDING ONE POINT OF CONTACT BILUGUAL SUPPORT Lower cost from plan, asset and contract management Client can reallocate resources current mobility administrative roles to other areas of need The Total Mobility Management solution is usually self funding (ROI over 100%) given benefits of resource allocation and cost reduction All client North American assets are managed using the same solution, enabling the client to have one point of contact Bilingual services align with public and private policies with respect to French and English support

Business Case Total Mobility Management – Business Case Before MMS TELUS activations BELL activations ROGERS activations Total activations Total activations 2066 After MMS TELUS activations BELL activations ROGERS activations Total removed Usage activations Not required activations Used by departed employees 12 Total activations 1764 Total Annual Savings $202, % ROI SOFT SAVINGS ALL TELUS MMS services at $2.50/activation provides an ROI of 383% per year ensuring that Total Mobility Management is Self Funding The ROI does not include the cost of the 6 employees who no longer manage mobility Total Mobility Management was used to consolidate all activations to TELUS

Procurement Total Mobility Management – Procurement Customized Main Menu

Procurement Total Mobility Management – Procurement OrdersSupport

View portfolio metrics by costs, units and usage View distribution charts in pie or bar format View actuals including latest month and variations compared to averages View trends over the selected timeframe Double click any value to drill down to summary report and call details Filter report by client allocation, carrier, platform, account, etc. Reporting Total Mobility Management – Reporting Portfolio Dashboard

Select to view your own assets and those of associates under your management Select from a variety of reports at a management, summary or detail level Set thresholds on any numeric value in any summary or detail report to highlight areas of concern View cost trends for the group of assets selected Double click any usage value in the summary report to view call details Customize and save any standard report Reporting Total Mobility Management – Reporting Cost Summary

View cost trends for the asset selected View voice, data and event trend graphs by cost or usage View breakdown of voice, data and event costs by local, LD and roam. Double click on any bar to view the call detail below View all key details regarding the activation including eligibility status, warranty status, penalties, cost information, support information, etc. Use slider to select the timeframe for which data should be presented. Reporting Total Mobility Management – Reporting User Dashboard

View carrier invoice by selecting the month in the trend graph Reporting Total Mobility Management – Reporting User Dashboard

Conclusion Total Mobility Management – Conclusion Manages all client mobility support and administrative needs Significant Dealer Value Self Funding (ROI>100%) More Strategic Client Relationship