1. Fulfillment Assurance and Billing
SATA Conference
Onkabetse Moatlhodi
Head Of Technology & Service Strategy

2. Introduction
BTCL has tremendously grown , innovated over the years to meet customer expectations , keep up with market dynamics and competition.
Internet Service Provider
Hosting Services (Web, DNS)
provide, develop , operate and manage Botswana's national and international telecommunications services.
Landlines , lease lines , VSAT
Mobile telephony and data services
2G, 3G and 4G
VAS(payments)
Mobile money
Internet bandwidth
Lease line service
Inter connect

3. One Organisation; 1Team
Ambition
Home & Office
beMOBILE
One Organisation; 1Team
Wholesale
BTC Home & Office
Offers Both Voice and Data services, including Internet and Managed Services
beMOBILE
Offers Mobile Voice and Data Services
Wholesale
Offers Services to BTC and Other Operators 3

4. Converged Billing Approach
Time
Industry Trends
Best Practice
Problem Areas
Manual process
To-be process
workshops
Market
Scoping & Specifications
Bench marking
Stakeholder engagement
Alignment with business
Future in mind (connected objects)
eTOM / TAMS Framework

5. Converged Billing Platform
End Solution..
Output
Capability
Benefits & Outcomes
Bill generation and invoice management
Improve billing process efficiencies by introducing best practice operational processes (e.g. reducing of billing cycles).
Reduction of revenue leakage
Realtime customer FMC account management will increase revenue, increase customer services and help reduce current debt levels (e.g. bill shock prevention and customer spending controls).
Easier integration and more effective measurement of revenue assurance tools
Reduce annual printing costs by distributing customer statements via
Manage payments and collections
Automated payment processes will aid in the reduction of payment delays which will in turn improve business cash flows
A fully integrated voucher environment will lead to improved customer experiences and revenue increases
Automated collection processes and enhanced analytics
Product development and retirement
Enable new, enhanced or converged service offerings
A single, configurable product catalogue will decrease the time-to-market of new product offerings
Enhanced data monetization through the introduction of policy management
Manage single platform for IT Services
Reduced complexity in the IT environment by system landscape rationalization and system integration
A reduced vendor environment will help reduce supplier management overheads
System rationalization will likely lead to hardware consolidation and lower costs
Converged Billing Platform

6. Converged Billing Platform
End Solution
Output
Capability
Benefits & Outcomes
Manage the fulfilment process
A new end-to-end integrated order management function will help reduce order times
Improved management of the fulfilment process will result in more efficient orders, less errors, faster time to invoice and customer service improvements
Service problem management
Improved service problem management through the deployment of enhanced customer self-service and an integrated customer service and billing environment
Improved customer service levels resulting from the integration between contact centre and customer self service functionality
Channel development and management
Improved management of indirect and direct channel management (e.g. automated commission calculations).
Dealer self-service will help increase dealer related sales
Manage single platform for IT Services
Reduced complexity in the IT environment by system landscape rationalization and system integration
A reduced vendor environment will help reduce supplier management overheads
System rationalization will likely lead to hardware consolidation and lower costs
Converged Billing Platform

7. The Evolving World of Technology
Agility , adaptable and relevance will define who survives
Disruptive technologies & players
Paradigm shifts

8. The End..