1. Agenda The current Windows XP and Windows XP Desktop situation
The business case for deployment
Office System 2003 and Office System Versions
Overview of The Platform

2. The Challenge
Non-standardized desktops expose security threats and make critical patching difficult
Increasing Help desk costs and activity
Reaction times to virus threats have increased
Legacy applications and operating systems are nearing end of support life

3. Concerns to address… Ensure minimal user downtime
Resolve all application compatibility issues before deployment
Retain user settings and data – USER EXPERIENCE
Demonstrate a positive and realistic ROI
Adhere to the time and resource budgets

4. Business Case For Desktop Deployment
Deliver
Strategic
Business Benefits
Enable
Agile IT Infrastructure
Value
Risk
Up-to-date
Infrastructure
Reduce
Deployment
Cost and Complexity
Cost
Lower
Total Cost of
Ownership

5. The Benefits Of The Business Desktop Increase Productivity, Reduce IT Costs, and Enhance Security
Increase Workforce Productivity
Reduce Deployment and Maintenance Costs
Enhance IT Security

6. Windows Desktop Value
Increase business and IT productivity by connecting to critical business information and collaborating with others, while significantly reducing deployment and support costs
Quickly and easily connect to information and collaborate with others anytime, anywhere
Tools to work smarter and be more productive in new, innovative ways
Flexible, more dependable and secure desktop platform for all computing needs
Cost efficient centralized desktop administration, maintenance and upgrades

7. Improved Security Windows Firewall Support for 802.1x
Microsoft Windows XP Security Guide
eTesting Labs: Windows XP/Office XP better than previous versions in all 4 common security scenarios: Stolen computer, password cracking, virus attack, and document recovery

8. Improved Security SP2 Memory Attachments Web Network
Help protect the system from
attacks from the network
Enable safer and
Instant Messaging experience
Provide system-level protection for
the operating system
Enable safer Internet experience for common Internet tasks

9. Higher Reliability System Restore
Built on proven Windows 2000 Professional code base
Signed drivers
Support for multiple DLLs
System restore
System Restore
“Superior reliability of Windows XP Professional provided significant benefits to every organization [studied]… providing an average productivity gain of $46 [per user]”
(Higher Yields Whitepaper)

10. Increased Mobility Zero configuration wireless
Advanced power management
Remote desktop
Power Management
Win XP Pro mobile users realize an additional $259 in productivity benefits per notebook PC
Health care customer realized $830 annual productivity benefit resulting from wireless access to patient records
(Higher Yields Whitepaper)

11. Lower Support Costs Remote Assistance Remote assistance System restore
Driver rollback
Improved help and support
Remote Assistance
“Most customers have reported up to a 50% reduction in Operating System-related help desk calls, increased end-user satisfaction, and 10% or better reduction in operational costs” Meta, February 2003

12. Application Compatibility
Improved out-of-the-box compatibility
Comprehensive set of application compatibility tools
Application Compatibility Toolkit 3.0
98.7% level of compatibility with packaged software applications (474 applications tested across 9 companies)
97.3% level of compatibility with custom applications (836 applications tested across 9 companies)
(Higher Yields White Paper)

13. Demo Windows Firewall System Restore Remote Desktop Remote Assistance
Driver Rollback
Application Compatibility

14. Measuring Windows Benefits TCO
Total Cost of Ownership provides the estimated cost of maintaining and managing a company’s IT environment
Compares operating costs between differing scenarios
Minimizes total capital expenditure
TCO does not capture business benefits

15. Comparing TCO And ROI TCO ROI An investment assertion
Implies a purchase based primarily on price
TCO simulation is used to understand all costs of operating a specific environment
TCO requires comparisons between two or more implementations to be effective
TCO
A value assertion
Implies that the buyer cares about both the IT and business impact of an investment
ROI metrics measure the IT and business benefits in excess of the costs
ROI assessment requires benefits and costs of only a specified solution implementation - no competitor data is required
ROI
Source: Gartner TCO Training

16. Gartner TCO Analyst Methodology
How does it work?
Guides user through a series of questions about
IT infrastructure in current and target environments
The complexity of their environment
Their adherence to specific best practices that would serve to reduce their operating costs or allow them to operate at higher levels of efficiency, security, or user satisfaction
Using behind-the-scenes calculations, answers are translated into operating costs

17. TCO Chart Of Accounts Direct Indirect Assets IT Labor User Labor
Hardware
Servers
Clients
Peripherals
Network assets
Software
Operating systems
Applications
Utilities
Management
Upgrades, Supplies
Spares
Operations
Technical services
Planning and process management
Database management
Service desk
Administration
Finance and administration
Individuals who train others
IS training
End user training
End User Operations
Peer support
Casual learning and self support
Formal learning
Self application development (scripting, writing macros, etc.)
Self file and data management
Downtime