Nine Attending Behaviors for Effective Listening: Robert L. Kehoe listeningandcommunication.com.

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Presentation transcript:

Nine Attending Behaviors for Effective Listening: Robert L. Kehoe listeningandcommunication.com

What are the Nine Attending Behaviors?

Eye Contact How: Mutual gaze Individual gaze

Head Nod Positive yes type Encourages sender to continue

Bodily Position Orientation Forward lean Close

Facial Expression Connection Smiling Wrinkled brow

Silence Calculated pauses Reflection

Verbal Attending Behaviors Verbal Expression Voice Tone Touch Consider the Comfort of Sender

Attending Behaviors Non-verbal Eye contact Head Nod Facial expression Bodily position Silence Verbal Verbal expression Voice Tone Touch Consider the comfort of the sender

References Horton, W. (2006). E-learning by Design [DX Reader version]. Retrieved from Wolvin, A., & Coakley, C.G. (1996). Therapeutic Listening. In A. Wolvin, & C.G. Coakley (Eds.), Listening (5 th ed., pp ). Madison, WI: Brown & Benchmark.