1. Nonverbal communication in pharmacy
Communication skills
Nonverbal communication in pharmacy

2. Nonverbal communication in pharmacy
55% -95% of all that we communicate is attributed to nonverbal source.
Nonverbal communications are important because of two reasons:
1) They mirror innermost thought and feelings.
2) Nonverbal communication is difficult and almost impossible to fake.

3. Elements Nonverbal Communication
Kinesics :
The manner in which you use your arms, hands, head, face.
It should reflect interest, empathy, sincerity, respect.

4. Elements Nonverbal Communication
Posture:
 Open posture: standing (or sitting) with full frontal appearance to the person with whom you are interacting.
 Close posture:
arms are folded in front of chest .
legs crosses at the knees.
head facing down ward.
Communication from a closed posture shorten or half productive interaction.

5. Elements Nonverbal Communication
A list of way to communicate from an open posture includes the following:
1)Varied eye contact (consistent, but not a stare).
2)Relaxed posture.
3)Appropriate, comfortable gesture.
4)Frontal appearance (shoulders square to other person)
5)Slight lean toward the other person.
6)Erect body position (head up, shoulders back)

6. Elements Nonverbal Communication
Proximics :
Distance between two interacting persons.
Most protected space is that from full contact to ≈ 18 inches (45 cm) from our bodies.
We experience anxiety when somebody venture into this space ( e.g. crowded elevator)

7. Barriers In Nonverbal Communication
◌ Lack of eye contact.
◌ Facial expressions are incongruent with verbal expressions.
◌ Body position.
◌ Tone of voice.
◌ Closeness of position.