1. Communication Skills Aims To develop a basic understanding of communication skills To develop a basic understanding of communication skills Understand the different modes of communication Understand the different modes of communication Understand impact of sender, receiver and the message on process of communication Understand impact of sender, receiver and the message on process of communication Michelle Huws-Thomas Lecturer in Mental Health. Michelle Huws-Thomas Lecturer in Mental Health.

2. Communication: Definition Communication is a process in which a person, through the use of signs (natural, universal)/symbols (by human convention), verbally and/or non verbally, consciously or not consciously but intentionally, conveys meaning to another in order to affect change.

3. Communication Skills ‘One cannot not communicate’ What does this mean?

4. Modes of Communication Verbal (Speech: tone, pitch, volume) Verbal (Speech: tone, pitch, volume) Non Verbal (Accounts for 70% of all communication). Non Verbal (Accounts for 70% of all communication). Posture Posture Eye contact Eye contact Gestures Gestures Facial expressions Facial expressions Micro – expressions ( largely subconscious) Micro – expressions ( largely subconscious)

5. Communication Skills Communication, in context of nursing, is about establishing and developing a therapeutic relationship with a patient/client. Communication, in context of nursing, is about establishing and developing a therapeutic relationship with a patient/client. Our verbal/non verbal behaviours must convey genuine interest and respect

6. Communication Skills Kinesics – Facial Expression Kinesics – Facial Expression Gestures Gestures Eye Contact Eye Contact Position and posture Position and posture Proxemics - Territory and personal space Proxemics - Territory and personal space Touch Touch Orientation Orientation

7. Communication Skills Paralanguage - Encouragers….. ‘go on’ nodding the head and so on. Paralanguage - Encouragers….. ‘go on’ nodding the head and so on. Speed of speech Speed of speech Accent and dialect Accent and dialect Silence - allowing other person to speak Silence - allowing other person to speak Artefacts - Dress; Physical appearance Artefacts - Dress; Physical appearance

8. Facial Expressions-Homer style!

10. Communication Skills Eye Contact (windows to the soul) 1. Important in evaluating others 2. Invites or indicates intimacy Longer mutual eye contact occurs between friends and significant others than strangers

11. Communication Model

12. Model of communication: Anxious adult - How nurses behaviour impacts upon patient’s response

13. Communication Skills How we think, feel and behave influences others Important to be aware of verbal and non verbal communication within dimensions of: CONTEXT CONTEXT CULTURE CULTURE CONGRUENCE CONGRUENCE PERCEPTION PERCEPTION

14. Assignment on communication 4,000 word assignment on the application of communication theory to nursing, underpinned by evidence from the literature. Related to student’s branch of nursing. 4,000 word assignment on the application of communication theory to nursing, underpinned by evidence from the literature. Related to student’s branch of nursing.