1. 1.02 Understand effective communication

2. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good listener? Why do healthcare professionals have to have good communication skills? 1.02 Understand effective communication2

3. Types of Communication: Verbal and Non-Verbal 1.02 Understand effective communication3 Non- Verbal Verbal Communication

4. Types of Communication: Verbal and Non-Verbal Spoken/Oral 1.02 Understand effective communication4 Non- Verbal Verbal Communication

5. Types of Communication: Verbal and Non-Verbal Written Spoken/Oral 1.02 Understand effective communication5 Non- Verbal Verbal Communication

6. Types of Communication: Verbal and Non-Verbal Written Spoken/Oral Tone of voice 1.02 Understand effective communication6 Non- Verbal Verbal Communication

7. Types of Communication: Verbal and Non-Verbal Written Spoken/Oral Tone of voice Vocabulary 1.02 Understand effective communication7 Non- Verbal Verbal Communication

8. Types of Communication: Verbal and Non-Verbal Gestures Written Spoken/Oral Tone of voice Vocabulary 1.02 Understand effective communication8 Non- Verbal Verbal Communication

9. Types of Communication: Verbal and Non-Verbal Touch Gestures Written Spoken/Oral Tone of voice Vocabulary 1.02 Understand effective communication9 Non- Verbal Verbal Communication

10. Types of Communication: Verbal and Non-Verbal Body Language Touch Gestures Written Spoken/Oral Tone of voice Vocabulary 1.02 Understand effective communication10 Non- Verbal Verbal Communication

11. Types of Communication: Verbal and Non-Verbal Body Language Touch Gestures Written Spoken/Oral Tone of voice Facial expressions Vocabulary 1.02 Understand effective communication11 Non- Verbal Verbal Communication

12. Types of Communication: Verbal and Non-Verbal Body Language Touch Gestures Written Spoken/Oral Tone of voice Facial expressions Eye Contact Vocabulary 1.02 Understand effective communication12 Non- Verbal Verbal Communication

13. The Communication Model 1.02 Understand effective communication13

14. Sender The Communication Model 1.02 Understand effective communication14

15. Sender Message The Communication Model 1.02 Understand effective communication15

16. Sender Message Receiver The Communication Model 1.02 Understand effective communication16

17. Sender Message Receiver Feedback The Communication Model 1.02 Understand effective communication17

18. Communication Process   Engagement   Understanding   Education   Sense of Partnership 1.02 Understand effective communication18

19. Communication Process Engagement   Connection between the healthcare professional and the patient   Develops partnership 1.02 Understand effective communication19

20. Communication Process Engagement:   Effective Communication Strategies   Introduce yourself   Allow the patient to talk without interruption 1.02 Understand effective communication20

21. Communication Process Understanding   Healthcare professional makes the patient feel accepted   Healthcare professional empathizes with the patient 1.02 Understand effective communication21

22. Communication Process Understanding:   Effective Communication Strategies   Allow patient to share thoughts and feelings   Share anecdotes to create a bond 1.02 Understand effective communication 22

23. Communication Process Education   To increase the patient’s knowledge of their illness   Minimizes anxiety 1.02 Understand effective communication23

24. Communication Process Education:   Effective Communication Strategies   Use language the patient understands   Make sure all patient’s questions are addressed 1.02 Understand effective communication 24

25. Communication Process Sense of Partnership   Healthcare professional and patient work together regarding their problem and treatment plan 1.02 Understand effective communication 25

26. Communication Process Sense of Partnership   Effective Communication Strategies   Avoid critical questioning   Use active listening 1.02 Understand effective communication26

27. Communication Process Active Listening   Need good listening skills   Show interest   Pay attention   Hear the message   Do not interrupt 1.02 Understand effective communication27

28. Communication Process Active Listening   Reflection   Restatement   Clarification 1.02 Understand effective communication28

29. Communication Process Active Listening   Reflection   Careful thought   Restatement   Rewording   Summarizing   Clarification   Explaining 1.02 Understand effective communication29