1. Welcome to Applied Skills in Human Services Michelle Henderson, MSW

2. Unit 1: Q & A Are there any questions about unit 1 Grading completed within 5 days Seminar Alternate Assignments- submit to Dropbox by end of unit

3. Unit 2: Non-verbal Communication Assignments due: Seminar Discussion Board Intake Project- Dropbox Questions?

4. Hands on Activity What this video and look for non-verbal body language between client and therapist. http://www.youtube.com/watch?v=SCFcIe LvE3U http://www.youtube.com/watch?v=SCFcIe LvE3U

5. Clinical interviews are as much verbal as non-verbal Messages sent and received are subject to interpretation Non-verbal communication is largely subconscious It affects both Clinician and Client Why Study Non-verbal Communication?

6. Theorists such as Stack, Hill and Hickson (1991, p. 43) suggest that up to 70 percent of the emotional meaning of our communication is conveyed through nonverbal channels although they suggest that nonverbal communication is a largely neglected aspect of what occurs when people communicate.

7. Proxemics – Space Kinesics – Body movement Men, Women, Cultural differences? Gender and Culture

8. Managing Non-verbal Behavior Therapists and professionals must manage their own non-verbal behavior. Why? SOLER?? Squaring off, Open posture, Leaning toward, Eye contact, & Relaxed

9. Attending Position Square Off Even Gaze Limit Distractions Furniture and Barriers Head Nodding Facial Expressions

10. Attending Psychologically Limiting internal dialogue about what to say next and about other things on the interviewer’s mind Steady breathing and relaxing into an attentive but comfortable position Focusing on psychological listening and observing Giving full attention to the client and working at being interested in this person Listening to and considering the meaning of the client’s narrative Considering what is being conveyed through voice tone, pace, breathing of the client Observing the client’s facial expressions, gestures, body positioning Observing any other nonverbal behavior or body changes of the client

11. Additional Points to Remember: Eye behavior is about eye contact, eye gaze and intensity, eye direction and eye movements Facial expressions include smiles, frowns and raised eyebrows Voice features means tonality of voice, volume, clarity, inflection, use of silences, spaces between words, sighs and other vocalizations Observable autonomic physiological responses include quickened or more audible breathing, blushing, paleness, pupil dilation or observable facial or body perspiration Physical characteristics are about aspects of fitness, height, weight, complexion, and attractiveness Space refers to how close or far interviewer and client are from each other General appearance and presentation include grooming and dress. This also includes perfume use and other body odors and/or breath smells from halitosis, garlic, cigarettes or alcohol.