MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF TIFTON Municipal Gas Authority of Georgia.

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Presentation transcript:

MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF TIFTON Municipal Gas Authority of Georgia

Member Evaluations General Information Member:Tifton Main Contact:Donna Pate Pipeline:Southern Natural Region:Southern Service Area:Tift County

Member Evaluations Vital Signs - Customers Total Customers:2,459 - Residential 2,000 - Commercial Firm Industrial 4 - Interruptible 8 Total Gas Services:4,104 Total Inactive Services:1,645 Inactive Services / Active Services66% Gas Customers / Water Customers24%

Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:457,500 Mcf / Yr Annual Sales:439,100 Mcf / Yr. - Residential 60,000 Mcf / Yr. - Commercial 135,000 Mcf / Yr. - Firm Industrial 32,500 Mcf / Yr. - Interruptible 117,000 Mcf / Yr. Residential (use per customer) – 30.0 Mcf Commercial (use per customer) Mcf

Member Evaluations Vital Signs – Financials Annual margin (000’s) $1,3371,2311,0621,097 Return check (000’s)$ Transfers (GF) (000’s)$ Decline in annual margin 2007 – 2010:18% Increase in annual margin 2009 – 2010: 3%

Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Member Evaluations Standard Services Delivery Budget Forecast:Yes Retail Tracker:Yes Industrial Billing Rate Notices (#):No Rate Study:Yes Marketing Program:Yes Communication Services:Yes MEAG Member:No

Member Evaluations Current Projects Joint venture with City of Nashville to serve Berrien County Agriculture load (Potential New Load: 20,000 Mcf)

Member Evaluations Future Opportunities Berrien County Industrial Park City of Enigma – Residential and Commercial City of Brookfield – Residential and Commercial City of Alapaha – Residential and Commercial

Member Evaluations Issues / Concerns Mike Vollmer (City Manager) will retire July 2011 Utilities Director currently vacant

Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- PACE - Hedge Program- Regional Meetings - AMM- Budget Forecast - Rate Trackers - Communications Marketing & Sales Engagement Level - Financing Program (MS)- Rebate Program - Effective Network- Print Ads - Radio Advertising- TV Advertising - Website Advertising- Sales Champion

Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications

Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Print Ads – Brochures, Etc. Radio Advertising TV Advertising Website Advertising Sales Champion