1. MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF DOUGLAS Municipal Gas Authority of Georgia

2. Member Evaluations General Information Member:Douglas Main Contact:Mike Hudson Pipeline:Southern Natural Region:Southern Service Area:Coffee County

3. Member Evaluations Vital Signs - Customers Total Customers:1325 - Residential1020 - Commercial 291 - Industrial 14 Total Gas Services:1800 Total Inactive Services:475 Inactive Services / Total Services26% Gas Customers / Water Customers28% Gas Customers / Energy Customers21%

4. Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:436,854 Mcf / Yr. 2010 Annual Sales:465,782 Mcf / Yr. - Residential 39,819 Mcf / Yr. - Commercial 83,881 Mcf / Yr. - Industrial 342,082 Mcf / Yr. Residential (use per customer) – 39 Mcf Commercial (use per customer) – 288 Mcf

5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) $943 $1,054 $1,106 $1,344 $1,574 Return check (000’s) $148 $183 $166 $178 $150 Transfers (GF) (000’s) $447 $447 $447$347$347 (% / Margin) 47% 42% 40% 26% 22% 2010 Return / G&A:4.12

6. Member Evaluations

7. Vital Signs – Rate of Lost and Unaccounted For Gas

8. Member Evaluations Standard Services Delivery Budget Forecast:Yes Retail Tracker:Yes Industrial Billing Rate Notices (#):Yes Rate Study:No Marketing Program:Yes Communication Services:Yes

9. Member Evaluations Current Projects Anticipate additional gas sales in 2011; Pilgrim's Pride being back on line Douglas is aggressively promoting natural gas water heating / participants in water heater campaign; Main Street EEF Douglas is developing an NGV plan; feasibility work begins in July, 2011

10. Member Evaluations Future Opportunities Expand NGV/CNG market - local business fleets / county Continue to develop water heating campaign Propane conversion opportunities

11. Member Evaluations Issues / Concerns Douglas has requested an increase in firm capacity - 500 DT/Day; working with OPS on this request Discussion on integrating gas & electric utility with smart metering

12. Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- PACE - Hedge Program- Regional Meetings - AMM- Budget Forecast - Rate Trackers - Communications - Send Out Data Provided Marketing & Sales Engagement Level - Financing Program (MS)- Rebate Program - Appliance Sales/Installation- Print Ads - Small Project Financing - TV / Radio Advertising - Website Advertising- Sales Champion - Flexible Rate Design

13. Member Evaluations Gas Authority Engagement Level SRCSBudget Forecast PACERate Trackers (Retail / Industrial) Hedge ProgramCommunications Regional MeetingsSend Out Data Provided AMM

14. Member Evaluations Marketing & Sales Engagement Level Main Street Financing ProgramTV / Radio Advertising Rebate / Incentive ProgramWebsite Advertising Appliance Sales / InstallationFlexible Rate Design Small Project FinancingSales Champion Print Ads – Brochures, Etc.