1. MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF SUMMERVILLE Municipal Gas Authority of Georgia

2. Member Evaluations General Information Member: Summerville Main Contact: Deed Price – Codes and Enforcement and Russell Thompson – City Manager Pipeline: Southern Region: Northern Service Area: Chatooga (Home County) and Floyd. Part owner of Service Line from Floyd County shared with LaFayette and Trion.

3. Member Evaluations Vital Signs - Customers Total Customers:4845 -Residential4196 -Commercial526 -Industrial15 Total Gas Services:4895 Inactive Gas Services:50 Inactive/Active:1% Gas Customers/Water Customers:.92% More Gas Customers than Water

4. Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:1,088,280 Mcf / Yr. 2010 Annual Sales:1,080,016 Mcf / Yr. - Residential 208,655Mcf / Yr. - Commercial 105,810Mcf / Yr. - Industrial 765,551Mcf/ Yr. Residential (use per customer) – 50Mcf Commercial (use per customer) – 201Mcf

5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) $2,6702,5992,5472,6012,845 Return check (000’s)$396463378404370 Transfers (GF) (000’s)$1,2271,2251,1701,2021,286

6. Member Evaluations Vital Signs – Retail Rate Comparison Chart

7. Member Evaluations Vital Signs – Rate of Lost and Unaccounted For Gas

8. Member Evaluations Standard Services Delivery Budget Forecast:Yes Jul-Jun Retail Tracker:Yes Industrial Billing Rate Notices (#):Yes (3) Rate Study:No Marketing Program:Yes / PACE Communication Services:No MEAG Member:No

9. Member Evaluations Current Projects Working with Mitchell Resources to connect potential shale gas supply to 8” line in the region Expansion to serve Asphalt plant (working on agreement)

10. Member Evaluations Future Opportunities Multiple Poultry opportunities Becoming active in Water Heating Promotions

11. Member Evaluations Issues / Concerns System relies heavily on Industrial load. Mayor Joe Norton’s retirement and relative gas inexperience at the City Manager’s position puts us into relationship building mode again. Lack of growth “mindset”

12. Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications Send-Out Data

13. Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Small Project Financing Program Print Ads – Brochures, Etc. TV/Radio Advertising Website Advertising Sales Champion Flexible Rate Plans (Poultry Rate)