1. MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF LAFAYETTE Municipal Gas Authority of Georgia

2. Member Evaluations General Information Member: LaFayette Main Contact: Rod Robertson – Gas Superintendent and Johnnie Arnold – City Manager (Secondary) Pipeline: Southern Region: Northern Service Area: Walker (Home County) Part owner of Service Line from Floyd County shared with Summerville and Trion.

3. Member Evaluations Vital Signs - Customers Total Customers:2114 -Residential1753 -Commercial348 -Poultry2 -Industrial11 Total Gas Services:2579 Inactive Gas Services:465 Inactive/Active:18% Gas Customers/Water Customers: 326%

4. Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:263,459 Mcf / Yr. 2010 Annual Sales:260,525 Mcf / Yr. - Residential 100,928 Mcf / Yr. - Commercial 84,544 Mcf / Yr. - Industrial 75,052 Mcf/ Yr. Residential (use per customer) – 57 Mcf Commercial (use per customer) – 241 Mcf

5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) $7359521,0469361,185 Return check (000’s)$123160114155148 Transfers (GF) (000’s)100% Transfers were communicated to be 100% after expense. Need to follow up for more detail.

6. Member Evaluations Vital Signs – Retail Rate Comparison Chart

7. Member Evaluations Vital Signs – Rate of Lost and Unaccounted For Gas

8. Member Evaluations Standard Services Delivery Budget Forecast:Yes Oct- Sep Retail Tracker:Yes Industrial Billing Rate Notices (#):Yes (1) Rate Study:No Marketing Program:Yes / PACE Communication Services:No MEAG Member:Yes

9. Member Evaluations Current Projects Expansion project to 4 chicken farmers with at total of 22 houses. Main is being installed, (2) of the (4) farms are On NG. Expansion Project Broomtown Rd. area to (11) chicken growers with a total of (42) chicken houses. Council has approved through the bid process (bids will go out the end of May). After bids we will redo payback & determine if the council wants to proceed with project. Want to use MGAG Finance option.

10. Member Evaluations Future Opportunities Multiple Poultry opportunities Becoming active in Water Heating Promotions

11. Member Evaluations Issues / Concerns City Manager (Johnnie Arnold) expected to retire by year end. Industrial Customer – Bluebird closed the LaFayette plant. AGL has an industrial customer inside the City Limits (Roper). Could be an issue in Countywide Safety Plan.

12. Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications Send-Out Data

13. Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Small Project Financing Program Print Ads – Brochures, Etc. TV/Radio Advertising Website Advertising Sales Champion Flexible Rate Plans (Poultry Rate)