1. MEMBER SERVICES MEMBER EVALUATIONS 2011 Municipal Gas Authority of Georgia

2. Member Evaluations General Information Member: Millen Main Contact: Lamar Faircloth Pipeline: Southern Natural Region: South Service Area: Jenkins

3. Member Evaluations Vital Signs - Customers Customer Count: 594 Number of Gas Services: 1436 Number of Inactive Gas Services: 842 Number of Water Customers: 1436 Number of Gas Customers as % of Water Customers: 41 %

4. Member Evaluations Vital Signs – Annual Throughput & Sales Annual throughput: 69,481 Mcf Annual Sales By Customer Class Residential: 21,300 Mcf Commercial: 14,183 Mcf Industrial: 31,174 Mcf

5. Member Evaluations Vital Signs – Financials Annual Revenue: $794,000 Annual Margin: $295,500 Transfer To General Fund: $79,700

6. Member Evaluations

8. Vital Signs – Rate of Lost and Unaccounted For Gas Rate of Lost and Unaccounted For 2006: 0% 2007: 0% 2008: 1% 2009: 1.5% 2010: 0%

9. Member Evaluations Standard Services Delivery Budget Forecast: Yes Retail Tracker: Yes Industrial Billing Rate Notices (#): Yes (1) Rate Study: Yes Marketing Program: Yes Communication Services: Yes

10. Member Evaluations Current Projects New Prison – 2,200 Beds John C. Wilson – 3 New Peanut Dryers Future Opportunities Possible New Sewing Facility

11. Member Evaluations Issues / Concerns Regulations, Regulations, Regulations ……………

12. Member Evaluations Engagement Level Measurement SRCS: Yes Pace: East Georgia Pace Program Hedge Program: Yes, Option 2 Regional Meetings: Yes Annual Membership Meeting: Yes Budget Forecast: Yes Rate Trackers and Billing Rate Notices: Yes Communications: Yes

13. Member Evaluations Marketing & Sales Engagement Main Street Financing Program: No Rebate/Incentive Program: No Formal Rebate Program Appliance Sales & Installation Services: Selling Tankless Water Heaters. No Service beyond the meter. Radio Advertising: Yes. In conjunction with the Water Heater Round Program

14. Member Evaluations Marketing & Sales Engagement TV Advertising: No Website Advertising: No Sales Champion on Staff: Johnny Thomas