1. MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF ANDERSONVILLE Municipal Gas Authority of Georgia

2. Member Evaluations General Information Member:Andersonville Main Contact:Teresa Owens Pipeline:Southern Natural Region:Southern Service Area:Sumter County

3. Member Evaluations Vital Signs - Customers Total Customers:76 - Residential 61 - Commercial 14 - AG 0 - Industrial 0 - Transport 1 Total Gas Services: 76 Total Inactive Services:- Inactive Services / Active Services- Gas Customers / Water Customers23%

4. Member Evaluations Vital Signs – Annual Throughput & Sales 2009 Annual Throughput:443,006 Mcf / Yr. 2009 Annual Sales:442,990 Mcf / Yr. - Residential 2,032 Mcf / Yr. - Commercial 375 Mcf / Yr. - AG & Industrial 0 Mcf / Yr. - Transport440,599 Mcf / Yr. Residential (use per customer) – 33.3 Mcf Commercial (use per customer) - 27 Mcf

5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) -$126 - - - Return check (000’s)----$2 Transfers (GF) (000’s)-----

6. Member Evaluations

7. Vital Signs – Rate of Lost and Unaccounted For Gas

8. Member Evaluations Standard Services Delivery Budget Forecast:Yes Retail Tracker:Yes Industrial Billing Rate Notices (#):No Rate Study:Yes Marketing Program:No Communication Services:No

9. Member Evaluations Current Projects No current projects

10. Member Evaluations Future Opportunities 3 mile expansion to chicken houses west of town Mulcoa a gas supply customer of the city (?); currently receiving $0.21 per unit to transport First return check to be delivered - value of the Gas Authority

11. Member Evaluations Issues / Concerns Very small system, one customer (transport) accounts for 90-95% of gas sales

12. Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- PACE - Hedge Program- Regional Meetings - AMM- Budget Forecast - Rate Trackers - Communications Marketing & Sales Engagement Level - Financing Program (MS)- Rebate Program - Effective Network- Print Ads - Radio Advertising- TV Advertising - Website Advertising- Sales Champion

13. Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications

14. Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Print Ads – Brochures, Etc. Radio Advertising TV Advertising Website Advertising Sales Champion