Devon & Cornwall Constabulary Police Authority Performance Summary November 2009

Force Performance Targets April September 2009

Scorecard As at 27/10/2009

Public Confidence - BCS 51.4% of respondents to the British Crime Survey (12 months to March 2009) answered ‘strongly agree’ or ‘tend to agree’ when asked ‘The police and local council are dealing with the ASB and crime issues that matter in this area’. National Position: 10/43MSG Position: 2/8

Public Confidence - Public Survey “The police and local council are dealing with the ASB and crime that matter in this area” One-year Milestone Target: To exceed 84% of respondents to the public survey who agree that ‘The police and local council are dealing with anti-social behaviour and crime that matter in this area’ 12 Months to Sept 2009:Force: CIOS BCU: Plymouth BCU: Devon BCU: 79.2% 77.9% 80.5% 79.3% Forecast based on last 6 data points

User Satisfaction Whole Experience (Burglary, RTCs,Vehicle and Violent Crime) One-year Milestone Target: To exceed an 86% level of victims who are satisfied with the overall service provided by the police 12 Months to Sept 2009:Force: CIOS BCU: Plymouth BCU: Devon BCU: 84.6% 84.8% 84.4% 84.1% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge Forecast based on last 6 data points

User Satisfaction Whole Experience (Burglary, RTCs,Vehicle and Violent Crime) Satisfaction Levels by MonthSatisfaction Levels by Crime Type

User Satisfaction Ease of Contact (Burglary, RTCs,Vehicle and Violent Crime) One-year Milestone Target: To exceed a 94% level of victims who are satisfied with the ease of contacting someone who could assist Force: CIOS BCU: Plymouth BCU: Devon BCU: 95.5% 95.2% 95.4% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to Sept 2009: Forecast based on last 6 data points

User Satisfaction Whole Experience (Anti-Social Behaviour Incidents) One-year Milestone Target: To exceed an 80% level of victims of ASB incidents who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: 79.8% 78.6% 80.2% 80.7% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to Sept 2009: Forecast based on last 6 data points

User Satisfaction Whole Experience (Racist Incidents) One-year Milestone Target: To exceed an 86% level of victims of racist incidents who are satisfied with the overall service provided by the police Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to Sept 2009:Force: CIOS BCU: Plymouth BCU: Devon BCU: 78.9% 84.1% 75.7% 79.0% Forecast based on last 6 data points

User Satisfaction (Racist Incidents)

Positive Outcomes To deliver a positive outcome in at least 33% of all offences with an expectation that of this 30% of all crimes will be brought to justice = Positive OutcomesRestorative JusticeOffences Brought To Justice + Offences Brought to Justice - Conviction, Caution, Taken into Consideration, Penalty Notice for Disorder, Final Warning Lead Indicator - Sanction Detection: 30.1% (Increasing) 2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime One-year Target: To deliver a positive outcome in at least 33% of all offences with an expectation that of this 30% of all crimes will be brought to justice Restorative Justice - Youth and Adult: 1161 disposals April to September 2009 Target: 30%Target: 3%Target: 33% Apr-Sept: 31.5%Apr-Sept: 2.3%Apr-Sept: 33.8%

Serious Acquisitive Crime Rolling 12 Month Performance One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime April to September 2009: Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: -15.6% -3.4% -33.7% -11.2% Force: Robbery: Domestic Burglary: Theft of Vehicle/TWOC: Theft from Vehicle: -12.4% -23.9% -22.9% -8.6% Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime Forecast based on last 6 data points

Serious Violent Crime Rolling 12 Month Performance One-year Target: To achieve a reduction of at least 15% in Serious Violent Crime Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Violent Crime April to September 2009: Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: +64.7% % +59.3% +40.5% Forecast based on last 6 data points

Violence With Injury Rolling 12 Month Performance April to September 2009:Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: -4.9% -5.4% -2.6% -5.7% Forecasts based on last 6 data points Violence With Injury April to September 2009:Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: -9.5% -12.7% -7.5% -8.6% Assault - Less Serious Injury