1. Devon & Cornwall Constabulary Police Authority Performance Summary December 2009 Chief Constable Stephen Otter

2. Force Performance Targets April 2009 - October 2009

3. Public Confidence - BCS 49.2% of respondents to the British Crime Survey (12 months to June 2009) answered ‘strongly agree’ or ‘tend to agree’ when asked ‘The police and local council are dealing with the ASB and crime issues that matter in this area’. National Position: 16/43MSG Position: 2/8

4. Public Confidence - BCS “The police and local council are dealing with the ASB and crime issues that matter in this area” 49.2% of respondents to the British Crime Survey (12 months to June 2009) answered ‘strongly agree’ or ‘tend to agree’ when asked ‘The police and local council are dealing with the ASB and crime issues that matter in this area’. National Position: 16/43MSG Position: 2/8

5. Public Confidence - BCS Supplementary Questions

6. Public Confidence - Public Survey “The police and local council are dealing with the ASB and crime that matter in this area” 12 Months to October 2009: 77.4% 78.4% 80.6% 75.3% Force: CIOS BCU: Plymouth BCU: Devon BCU: One-year Milestone Target: To exceed 84% of respondents to the public survey who agree that ‘The police and local council are dealing with anti-social behaviour and crime that matter in this area’ Forecast based on last 6 data points

7. The Devon & Cornwall Police Confidence Model Most people don’t come into direct contact with the police, but they form opinions about us when they witness our work, hear about us by word of mouth and see us in the media Perceptions of ASB and crime, community engagement, treatment and communication all feed into confidence.

8. User Satisfaction Whole Experience (Burglary, RTCs,Vehicle and Violent Crime) One-year Milestone Target: To exceed an 86% level of victims who are satisfied with the overall service provided by the police 12 Months to October 2009: Force: CIOS BCU: Plymouth BCU: Devon BCU: 84.9% 84.3% 85.8% 84.4% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge Forecast based on last 6 data points

9. User Satisfaction Ease of Contact (Burglary, RTCs,Vehicle and Violent Crime) One-year Milestone Target: To exceed a 94% level of victims who are satisfied with the ease of contacting someone who could assist Force: CIOS BCU: Plymouth BCU: Devon BCU: 95.9% 95.3% 96.3% 95.8% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to October 2009: Forecast based on last 6 data points

10. User Satisfaction Whole Experience (Anti-Social Behaviour Incidents) One-year Milestone Target: To exceed an 80% level of victims of ASB incidents who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: 79.7% 78.5% 81.2% 79.6% 12 Months to October 2009: Three-year Target: To deliver our services in line with the content and spirit of the policing pledge Forecast based on last 6 data points

11. User Satisfaction Whole Experience (Racist Incidents) One-year Milestone Target: To exceed an 86% level of victims of racist incidents who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: 80.6% 84.2% 74.8% 83.6% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to October 2009: Forecast based on last 6 data points

12. Positive Outcomes To deliver a positive outcome in at least 33% of all offences with an expectation that of this 30% of all crimes will be brought to justice = Positive OutcomesRestorative JusticeOffences Brought To Justice + Offences Brought to Justice - Conviction, Caution, Taken into Consideration, Penalty Notice for Disorder, Final Warning Lead Indicator - Sanction Detection: 30.1% (Increasing) 2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime One-year Target: To deliver a positive outcome in at least 33% of all offences with an expectation that of this 30% of all crimes will be brought to justice Restorative Justice - Youth and Adult: 1468 disposals April to October 2009 Target: 30%Target: 3%Target: 33% Apr-Oct: 33.3%Apr-Oct: 2.6%Apr-Oct: 35.9%

13. Serious Acquisitive Crime Rolling 12 Month Performance One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime April to October 2009: -16.4% -4.7% -31.4% -13.7% Force: Robbery: Domestic Burglary: Theft of Vehicle/TWOC: Theft from Vehicle: -16.3% -22.4% -22.5% -11.0% Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime (Currently 5th) Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: Forecast based on last 6 data points

14. Serious Violent Crime Rolling 12 Month Performance One-year Target: To achieve a reduction of at least 15% in Serious Violent Crime Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Violent Crime April to October 2009: +59.9% +110.2% +54.0% +36.2% Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: Forecast based on last 6 data points

15. Violence With Injury Rolling 12 Month Performance April to October 2009:-5.0% -5.5% -1.8% -6.4% Violence With Injury -9.6% -12.6% -6.8% -9.2% Assault - Less Serious Injury Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: April to October 2009: Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: Forecasts based on last 6 data points

16. Road Traffic Casualties Number of people killed or seriously injured in RTCs April - October Current YTD Force Performance (Apr 09 - Oct 09) = 2.1 people killed or seriously injured/100m Vehicle Km travelled compared to 2.5 during the same period a year earlier.