1. Devon & Cornwall Police Authority Performance Summary May 2011

2. 2010/11 Force Performance Targets

3. Public Confidence – BCS Percentage who think their local police do a good or excellent job

4. British Crime Survey 12 Months to September 2010

5. User Satisfaction: Whole Experience (Burglary, Vehicle Crime, Violent Crime & RTCs) Force: CIOS BCU: Plymouth BCU: Devon BCU: 12 Months to March 2011: 87.4% 86.2% 86.6% 88.9% One-year Milestone Target: To exceed an 87% level of victims who are satisfied with the overall service provided by the police Three-year Target: To deliver our services in line with the content and spirit of the policing pledge

6. User Satisfaction: Whole Experience BME Victims (Burglary, Vehicle Crime, Violent Crime, Racist Incidents & RTCs) Force: CIOS BCU: Plymouth BCU: Devon BCU: 12 Months to March 2011: 95.3% 92.7% 98.4% 92.7% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge One-year Milestone Target: To exceed an 87% level of BME victims who are satisfied with the overall service provided by the police

7. User Satisfaction: Ease of Contact (Burglary, Vehicle Crime, Violent Crime & RTCs) Force: CIOS BCU: Plymouth BCU: Devon BCU: 12 Months to March 2011: 96.9% 95.5% 98.2% 97.0% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge One-year Milestone Target: To exceed a 96% level of victims who are satisfied with the ease of contacting someone who could assist

8. User Satisfaction: Whole Experience (Anti Social Behaviour Incidents) Force: CIOS BCU: Plymouth BCU: Devon BCU: 12 Months to March 2011: 82.5% 82.9% 81.9% 82.6% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge One-year Milestone Target: To exceed an 85% level of victims of ASB incidents who are satisfied with the overall service provided by the police

9. Serious Acquisitive Crime One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime -10.0% -10.5% -2.5% -13.1% -3.1% -2.1% -12.2% -14.5% Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime 1 st April 2010 – 31 st March 2011: Robbery: Domestic Burglary: Theft of Vehicle/TWOC: Theft from Vehicle: Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU:

10. Violence with Injury One-year Target: To achieve a reduction of at least 9% in Violence with Injury Three-year target: To be one of the 10 Forces nationally with the lowest levels of Violence with Injury 1 st April 2010 – 31 st March 2011: 10,290 Recorded 2,890 Recorded 2,684 Recorded 4,716 Recorded -0.3% 0.9% -0.9% -0.8% Force: CIOS BCU: Plymouth BCU: Devon BCU:

11. Positive Outcomes 2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime One-year Target: To deliver a positive outcome in at least 38% off all offences (of which 35% is expected to be OBTJs) Positive Outcomes Restorative Justice Offences Brought To Justice Apr 2010-Mar 2011: 36.3% Rolling 12 Months OBTJ & DetectionsMonthly Restorative Justice usage by BCU Apr 2010-Mar 2011: 4.5% Apr 2010-Mar 2011: 40.8%

12. Workforce Police officer recruitment has been suspended since July 2010 One-year Target: To ensure that of the officers recruited at least 45.6% are female and 1.12% are BME

13. Road Traffic Casualties Number of people killed or seriously injured in RTCs Force Performance (April 2010 – March 2011) = 4.4 people killed or seriously injured/100m Vehicle Km travelled which is an increase on the 3.4 people during the same period a year earlier.