1. Devon & Cornwall Police Authority Performance Summary February 2011

2. 2010/11 Force Performance Targets

3. Public Confidence – BCS Percentage who think their local police do a good or excellent job

4. British Crime Survey 12 Months to September 2010

5. Public Confidence – Force Public Survey ‘In general, how good a job do you think that the police in your local area are doing ?’ Force: CIOS BCU: Plymouth BCU: Devon BCU: 12 Months to January 2011: 77.1% 75.9% 77.7% 77.5%

6. User Satisfaction: Whole Experience (Burglary, Vehicle Crime, Violent Crime & RTCs) One-year Milestone Target: To exceed an 87% level of victims who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to January 2011: 87.3% 86.1% 86.9% 88.3%

7. User Satisfaction: Whole Experience (BME Victims) One-year Milestone Target: To exceed an 87% level of BME victims who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to January 2011: 93.6% 89.2% 99.1% 89.3%

8. User Satisfaction: Ease of Contact (Burglary, Vehicle Crime, Violent Crime & RTCs) One-year Milestone Target: To exceed a 96% level of victims who are satisfied with the ease of contacting someone who could assist Force: CIOS BCU: Plymouth BCU: Devon BCU: Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to January 2011: 97.2% 95.9% 98.5% 97.3%

9. User Satisfaction: Whole Experience (Anti-Social Behaviour Incidents) One-year Milestone Target: To exceed an 85% level of victims of ASB incidents who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to January 2011: 82.7% 82.4% 82.7% 83.0%

10. Serious Acquisitive Crime One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime -10.3% -8.6% -4.3% -13.7% 0.9% -1.8% -10.7% -15.7% Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime 1 st April – 31 st January 2011: Robbery: Domestic Burglary: Theft of Vehicle/TWOC: Theft from Vehicle: Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: Increase in Robbery equates to 3 crimes

11. Violence With Injury One-year Target: To achieve a reduction of at least 9% in Violence with Injury Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime 1 st April – 31 st January 2011: Force: 8,849 Recorded CIOS BCU: 2,496 Recorded Plymouth BCU: 2,269 Recorded Devon BCU: 4,084 Recorded -0.2% 1.1% -0.0% -0.2%

12. Positive Outcomes 2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime One-year Target: To deliver a positive outcome in at least 38% off all offences (of which 35% is expected to be OBTJs) Positive Outcomes Restorative Justice Offences Brought To Justice Apr 2010-Jan 2011: 35.5% Rolling 12 Months OBTJ & DetectionsMonthly Restorative Justice usage by BCU Apr 2010-Jan 2011: 4.7% Apr 2010-Jan 2011: 40.2%

13. Workforce Police officer recruitment has been suspended since July 2010 One-year Target: To ensure that of the officers recruited at least 45.6% are female and 1.12% are BME

14. Road Traffic Casualties Number of people killed or seriously injured in RTCs Current YTD Force Performance (Apr - Dec 2010) = 3.6 people killed or seriously injured/100m Vehicle Km travelled which is an increase on the 2.7 people during the same period a year earlier.