Devon & Cornwall Constabulary Police Authority Performance Summary March 2010 Agenda Item 4a

HMIC Police Report Card Region Comparisons: Good – Meeting the standard, although there may be minor dips in performance. Fair – Performance is variable but meets most of the requirements of the standard. Remedial action may be needed. National Comparisons: D and C is one of 13 forces with at least ‘good’, ‘good’, ‘fair’ across the three high level assessments. Just 4 forces received three ‘good’ assessments at the top level.

Report Card Specific Scores DomainGrade Prospect for Improvement Grades Local crime and policingGOOD Reducing CrimeExcellentImproving Solving CrimesGoodStable Visible presence in neighbourhoodGood Neighbourhood policing Meeting Standard Protection from serious harmGOOD Investigating major crime Meeting Standard Suppressing gun crimeExcellentImproving Suppressing knife crimeExcellent Solving serious sexual offencesFairImproving Reducing road death and injuryGoodImproving DomainGrade Prospect for Improvement Grades Confidence and satisfactionFAIR Public confidence: all agenciesFairDeclining Service deliveryFairStable Comparative satisfaction of BME community FairStable Public confidence: PoliceFairStable Meeting the Pledge standardsFair Perceptions of ASBFairStable Value for money Number of police officers and PCSOs Low/ Medium Total cost of policing Low/ Medium Cost per household Low/ Medium Proportion of policing cost met from council tax Low/ Medium Areas identified within the Assessment where the Force needs to improve:- Domestic Burglary and Sexual Offence Detections Violence against a person Public perception of levels of anti social behaviour

Revised Force Scorecard

Force Performance Targets February 2010

Public Confidence – BCS “The police and local council are dealing with anti-social behaviour and crime that matter in this area” 46.9% of respondents to the British Crime Survey (12 months to September 2009) answered ‘strongly agree’ or ‘tend to agree’ when asked ‘The police and local council are dealing with the ASB and crime issues that matter in this area’. National Position: 35th/42MSG Position: 7th/8

One-year Milestone Target: To exceed 84% of respondents to the public survey who agree that ‘The police and local council are dealing with anti-social behaviour and crime that matter in this area’ 12 Months to Feb 2010: 77.8% 79.2% 78.5% 77.4% Forecast based on last 6 data points There has been a significant reduction in agreement from the 80.7% seen in December 2008, although this reducing trend has been halted recently. (65.3% Inc ‘Don’t know’ Responses) Public Confidence (Public Survey) “The police and local council are dealing with anti-social behaviour and crime that matter in this area” Force: CIOS BCU: Plymouth BCU: Devon BCU: Forecast based on last 6 data points

User Satisfaction Whole Experience (Burglary, RTCs,Vehicle and Violent Crime) One-year Milestone Target: To exceed an 86% level of victims who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: 84.0% 83.0% 85.0% 83.9% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to Feb 2010: Forecast based on last 6 data points

User Satisfaction Whole Experience (Burglary, RTCs,Vehicle and Violent Crime) Satisfaction Levels by MonthSatisfaction Levels by Crime Type UPDATE

User Satisfaction Ease of Contact (Burglary, RTCs,Vehicle and Violent Crime) One-year Milestone Target: To exceed a 94% level of victims who are satisfied with the ease of contacting someone who could assist Force: CIOS BCU: Plymouth BCU: Devon BCU: 95.6% 95.1% 96.9% 94.9% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to Feb 2010: Forecast based on last 6 data points

User Satisfaction Whole Experience (Anti-Social Behaviour Incidents) One-year Milestone Target: To exceed an 80% level of victims of ASB incidents who are satisfied with the overall service provided by the police Force: CIOS BCU: Plymouth BCU: Devon BCU: 79.6% 77.7% 82.5% 78.7% Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 12 Months to Feb 2010: Forecast based on last 6 data points

User Satisfaction Whole Experience (Racist Incidents) One-year Milestone Target: To exceed an 86% level of victims of racist incidents who are satisfied with the overall service provided by the police Three-year Target: To deliver our services in line with the content and spirit of the policing pledge 82.9% 90.5% 78.0% 84.3% Forecast based on last 6 data points 12 Months to Feb 2010:Force: CIOS BCU: Plymouth BCU: Devon BCU:

Positive Outcomes To deliver a positive outcome in at least 33% of all offences with an expectation that of this 30% of all crimes will be brought to justice = Positive OutcomesRestorative JusticeOffences Brought To Justice + Offences Brought to Justice - Conviction, Caution, Taken into Consideration, Penalty Notice for Disorder, Final Warning Lead Indicator - Sanction Detection: 30.1% (Stable) 2010/11 Target: To be a leading Force in delivering positive outcomes for victims of crime One-year Target: To deliver a positive outcome in at least 33% of all offences with an expectation that of this 30% of all crimes will be brought to justice Restorative Justice - Youth and Adult: 3061 disposals April 2009 to February 2010 Target: 30%Target: 3%Target: 33% Apr-Feb: 33.2%Apr-Feb: 3.6%Apr-Feb : 36.8%

Serious Acquisitive Crime Rolling 12 Month Performance One-year Target: To achieve a reduction of at least 2% in Serious Acquisitive Crime -16.4% -5.9% -30.0% -14.1% Force:-18.1% -16.8% -25.9% -13.2% Three-year target: To be one of the 10 Forces nationally with the lowest levels of Serious Acquisitive Crime Forecast based on last 6 data points Apr 2009 to Feb 2010: Robbery: Domestic Burglary: Theft of Vehicle/TWOC: Theft from Vehicle: Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU:

Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: Violence With Injury Rolling 12 Month Performance Apr 2009 to Feb 2010:-6.1% -4.5% -3.1% -8.7% Forecasts based on last 6 data points Violence With Injury -10.1% -11.0% -7.6% -10.9% Assault - Less Serious Injury Force: Cornwall & the Isles of Scilly BCU: Plymouth BCU: Devon BCU: Apr 2009 to Feb 2010: