Organizational Strategic Plan Project: Affordable Healthcare Clinic Marcie Chanute Jail Luc Natalie Russell Kristin Stalk Melanie Underwood Mark Witteveen

A Need for the Affordable Healthcare Clinic More than 30,000 residents are uninsured in Ingham county. Most uninsured residents have Ingham Health Plan and most of the health clinics do not accept Ingham Health plan. Only seven health clinics accept patients with Ingham Health plan or without any insurance in Ingham County.

Mission Everyone deserves quality healthcare. Affordable Healthcare Clinic is a nonprofit health organization that serves the uninsured and underinsured of Lansing, Michigan. This clinic strives to provide preventative care and health education to promote healthy people in the community.

Vision To provide quality, low-cost, medical care to the underserved and needy population of Lansing, Michigan.

Organizational Goals Goals help facilitate growth, change, and movement within an organization; they unite and drive employees to strive to accomplish similar interests (Conrad, 2012).

Provide quality healthcare to many uninsured or underinsured residents in Lansing, Michigan. Nurses and physicians will incorporate current and relevant evidence based research into their practice. Assist patients in maintaining an optimal level of health by decreasing risk factors and treating acute illnesses within our scope of practice. Provide patient care according to professional standards and guidelines identified in the State of Michigan Nurse Practice Acts and physician codes of conduct. Welcome all patients and staff with a safe and comfortable atmosphere. Ensure all patients are treated with dignity and respect Staff will act in a professional manner and maintain patient privacy following HIPPA guidelines.

Organizational Objectives Objectives are reflective of an organization’s mission and initiatives. They are representative of specific achievements the organization is trying to attain within a certain timeframe (Nagy & Fawcett, 2013).

To provide preventive care and health education to all patients, treating each clinic visit as an educational opportunity. To provide quality, low-cost, medical care to the underserved population of Lansing, Michigan by following a sliding pay scale. To promote optimal communication with every patient by providing accessibility to chart information including visit summary, and lab/test results on clinic or personal computer with secure login information.

To ensure nurses and physicians stay current in their practice by reviewing evidence-based research pertaining to family and preventative medicine, and attend minimum 75% of all clinic educational in-services. To decrease the number of Lansing residents without access to preventative care 20% by To enhance the health status of our patients as evidenced by a decrease in symptoms secondary to disease processes, specifically hypertension, diabetes, and obesity.

Affordable Health Clinic Organizational Chart Medical Doctor Volunteer Board Practice Manager Case Management Social Work Registered Nurse Reception LPN/MA NP/PA

Job Advertisement The Affordable Healthcare Clinic is looking for a highly motivated, energetic Practice Manager to join our team of healthcare professionals. The Practice Manager is an excellent communicator, motivates individuals and teams, and is a resource for all staff. The Practice Manager will be responsible for staffing, ensuring safe staffing levels at all times, recruitment, hiring excellent passionate and quality staff, inventory control, ensuring that equipment is available to care for patients. Day to day operations fall to the Practice Manager, who will be visible not only to staff but to those seeking care at our clinic. There are opportunities to impact, educate, advocate, and build relationships with a variety of individuals who have struggled with consistency within our current healthcare environment. Affordable Healthcare Clinic is located in Lansing, Michigan and serves many individuals who are under or uninsured. Please your resume and cover letter to or call us at WEE-CARE. Affordable Healthcare Clinic is an equal opportunity employer.

Volunteer Board The Affordable Health Clinic is currently seeking members to serve on their Board. The responsibility of goal setting and direction for the organization as a whole falls to the volunteer board. Individuals that serve on the board are responsible for community outreach in order to promote services and gain financial support from key community stakeholders. Members must be local business entrepreneurs or community leaders who are active in promoting a safe and viable community. We will be taking applications soon, and all candidates will be screened and interviewed prior to selection. Service terms will be no shorter than 2 years, and may be up to 4.

Practice Manager The Practice Manager is responsible for day-to-day operations of the Affordable Health Clinic. A Master’s degree in nursing or a Master’s in Health Administration is required. A working knowledge of evidence- based practice is essential for success in this position. A working knowledge of team concepts, medical legal, and regulatory requirements is necessary. Excellent communication skills, relationship centeredness, and customer service is required. Registered Nurse Working with the physician, the nurse will provide care to all Affordable Health Clinic patrons within their scope of practice. Michigan licensure required. A minimum of an Associate’s degree required, but Bachelor’s is preferred from an accredited educational facility. RN’s will possess excellent interpersonal and customer service skills. Full time and part time positions are available.

Physician’s Assistant/Nurse Practitioner The Physician Assistant and Nurse Practitioner will provide patient care based on their scope of practice under the direct supervision of the attending Medical Doctor. Nurse Practitioners working at the Affordable Health Clinic will be licensed Family Nurse Practitioners, or Emergency Nurse Practitioners. The Physician Assistant working at the Affordable Health Clinic will be certified in Family Practice, or Emergency Care. The NP/PA will possess excellent interpersonal and customer service skills. Social Worker/Case Manager The Physician Assistant and Nurse Practitioner will provide patient care based on their scope of practice under the direct supervision of the attending Medical Doctor. Nurse Practitioners working at the Affordable Health Clinic will be licensed Family Nurse Practitioners, or Emergency Nurse Practitioners. The Physician Assistant working at the Affordable Health Clinic will be certified in Family Practice, or Emergency Care. The NP/PA will possess excellent interpersonal and customer service skills.

LPN/Medical Assistant The Licensed Practical Nurse or Medical Assistant will be licensed in the State of Michigan from an accredited educational facility. They will provide care, within their scope of practice, to all Affordable Health Clinic patients under the guidance of the Registered Nurse. They will possess excellent interpersonal and customer service skills. Full time and part time positions are available. Receptionist The receptionist will be a positive candidate with strong interpersonal and customer service skills. Clerical experience preferred with a working knowledge Microsoft Word, and Excel. Computer skills are also essential for the patient scheduling system that is part of the Electronic Medical Record. High School Diploma or GED required. Full time and part time positions are available.

Physician The Physician will be a General Practitioner, Emergency Room physician, or a Family Practice physician, and will provide medical care to a variety of patients when working in the clinic. The physician is responsible for directing the patient care to the care team. Physicians working at the Affordable Health Clinic will possess excellent interpersonal and customer service skills

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Budget Proposal