1. OSP REBECCA JOOSTENS, ELIZABETH KLYNSTRA, MARSHA THOMAS

2. MEMS MEDICATION EDUCATION MADE SIMPLE Education Self- Manage Healthy Community

3. Name and Service Description  MEMS: Medication Education Made Simple  Description:  MEMS is a free-of-charge medical service that provides health education to members of the community with chronic illnesses and long term medication use. Education provided at MEMS is directed towards decreasing hospitalizations from mis-management of medications and poor self-management of chronic illnesses.

4. Assessment of Community Need  In searching for this type of service in Kent County, there were no similar services.  A close review of the access Kent website resulted in no similar service advertised there.  The high re-admission rate in Kent county related to medication errors supports the need for better medication education.  The community will be able to support a services such as this as there will be no cost associated with our services.  Location near an assisted living facility and near the inner city will ensure our service is easily available to populations who have need of our services

5. Mission Statement  To improve the community’s health by providing education to individuals regarding their medications and chronic conditions, providing assistance in breaking down barriers related to medication adherence and educate on methods to maintain optimal health. ACCOMPLISH PHILOSOPHY MISSION

6. Philosophy  We believe all members of the community deserve access to education regarding their health care. As members of the same community and as nurses, we have intimate knowledge of its needs and available resources. We desire to share our professional knowledge with our fellow residents to better their overall health

7. Organizational Goals 1. Ensure chronic disease and medication education is available for all community members who want to access the information. 2. Ensure all services are provided in a facility that can be easily accessed and accommodate all community members who want to utilize them. 3. Ensure all materials, supplies and equipment needed is available taking into consideration the language and cultures of the community to be served. 4. Ensure all services are five days a week and year round during times that will allow as many community members as possible to utilize them. 5. Ensure all services are provided on a volunteer basis by individuals with the education and experience necessary to provide

8. Organizational Objectives 1. To educate people of the community about disease processes and management 2. To help prevent hospitalization over the duration of their disease 3. To offer classes and support groups that will help community members make life style changes two times a week 4. To make modifications to promote positive health outcomes within one month of obtaining education

9. Organizational Chart Director Nurse Manager Nurse Educator Nurse Volunteers Clerical Staff member #1 Clerical Staff member #2

10. Job Description- Director  Responsibilities include; overseeing the standard of care and development.  Design and implementation of educational information given to participants.  Using evidence based practice to support direction of disease education.  Provided current references for patients in need of medical attention outside of our scope of education.  Marketing and fund raising  Grants and other funding  Community development  Policies/procedures Stakeholder Collaboration Evidence Based Care Quality Health Care Data

11. Job Description- Nurse Manager  Overlook the nurse educators  Making sure staff is properly educated  Provide resources and supplies to participants (handouts to take home, pill boxes to promote medication management, attendance records etc.)  Hiring of staff  Enforce the implementation of care  Coordinate meeting times, and one-on-one meetings to be held.

12. Job Description – Nurse Educator  Must be a Licensed Registered Nurse  Have current knowledge about specialty area.  Have at least 2 years of experience in focus area (ex. Or cardiac education experience should come from; A cardiac unit, telemetry, CCU, step-down unit)  Primary focus is bettering participant lifestyles  Be approachable, friendly and reliable, participants need to feel as though they can speak to educator about any issue  Provide a judgment free environment  Flexible schedule  Actively participate as a team member to provide the most recent evidence-based practice standard of care to our patients.  Community relations  Developing educational plan for participants  Available about 10 hours a week

13. Job Description- Nurse Volunteers  Must have experience as a Registered nurse  At least 2 years of experience in area of focus  Be approachable, friendly and reliable-participants need to feel as though they can speak to educator about any issues  Provide judgment free environment  Flexible schedule  Active participant in team ideas  Volunteer hours about 5-10 a week  Community relations  Developing educational plan for participants  Volunteers will work along with paid nurse educator under a specific disease to help with education.

14. Job Description- Clerical Staff  Complete client enrollment process  Schedule clients for appropriate classes  Order supplies/equipment needed.  Stock appropriate information for classes.  Typing materials for program (ex. Handouts, tests, answer sheets/key)  Typing program letters  Development and maintenance of a filing system

15. Job Advertisement

16. Marketing plan and Strategies  To promote the MEMS clinic flyers can be handed out door to door within Kent Community to help spread the word about the new clinic  Flyers will be given to the local hospitals to give to patients upon discharge  Case managers from local hospitals can direct patients to MEMS after discharge for further education  Posting advertisements in local news papers to promote awareness for the clinic

17. Budget Proposal- Personnel Costs

18. Budget Proposal- Supplies One-time Purchases:On-going purchasing needs: TOTAL MONTHLY FOR STAFF, RENT, AND SUPPLIES: $28,652

19. Opportunities to save costs?  Possible areas to decrease costs  Buying used was an option  Maintenance costs in the near future  Liability risks  Used cost versus cost of new  We believe that the benefit of a high functioning clinic will improve the community’s health care costs through  Decreased med errors/ adverse events  Decreased re-hospitalizations  Improved clinical outcomes/ improved disease control  We hope to effect 50 patients a month after a few months of operation, which would decrease cost of readmission in the hospital

20. Reimbursement  We will be depending on grants and government funding.  Services will be free of charge  Under Obama care the community health centers initiative they are doing a campaign for a broader national outreach and education. This will allow for funding for clinics that provide outreach and education to the community