Cisco Confidential 1 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Instructions for Navigating in the Training Module This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To proceed to the next step, click the mouse, or use the “PgDn” or Down Arrow key on your keyboard. To return to the previous step, right click and select “Previous” from the menu, or use the “PgUp” or Up Arrow key on your keyboard. To end the presentation, right click and select “End Show” from the menu, or use the “Esc” key on your keyboard.

Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 2 Contract Number - Administration: Reporting To obtain reports, on the Administration screen: Click on the report type: Select the Name(s), Contract Number(s), or Group(s). Click the Export to Excel button (a report will be displayed). - by Name - by Contract Number - by Group

Cisco Confidential 3 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Contract Number – Administration: Report Information Reports include the Contract Number, Contract Type, and:  Whether the Individual is Blocked from the Contract (“Blocked”: individual does not have the Contract in his profile for support access. “No”: the individual does have the Contract in his profile for support access.)  The Individual’s First, Last Name, Cisco.com ID, Address and  Whether the Individual can Download Software (“Yes” or “No”)  What Type of Technical Support Access the Individual Has (“Open”: Can open support requests, “Update”: Can update requests, “Query”: Can check status of requests)

Cisco Confidential 4 © Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Contract Number – Administration: Report Information cont’d Reports include the Contract Number, Contract Type, and:  Whether the Contract Number is Locked (“Yes”: it is Locked and the Contract Number is already in the individual’s profile. “No” it is not Locked and is in the individual’s profile).  Whether the Contract includes Software Download (“Yes” or “No”)  What Type of Technical Support Access the Contract Provides (“Query”, “Update”, “Open”)  The Contract Company’s Name and Address  If the report is “by Group”, the Group Name