1. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 Kieran Casey SSC Community Manager December 16, 2010

2. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Provide tool users with information relevant to their work Allow participants to ask questions of our Subject Matter Experts Provide tips and tricks for how to get certain tasks done faster

3. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Sue Green Ben Oelhafen

4. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 © 2010 Cisco and/or its affiliates. All rights reserved. 4

5. Cisco Confidential 5 How to get Partner-Level Access Using the Partner Self-Service (PSS) Tool How to Obtain Access to SMS3 How to set a default Bill-to ID and Distributor (Resellers) Key Facts Indicating an Access Issue How to Update a CCO Profile to Add BIDs

6. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 1.Go to cisco.com/go/pss 2.From the Select a Task drop down menu, select “Associate Myself to a Company” 3.In the pop-up, select your country and enter a partial company name 4.Select the address for which you are located and click Next 5.An email will be sent to your Company’s Administrator 6.You will receive an email with the company Administrators contact information from gpa- admin@cisco.comgpa- admin@cisco.com

7. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 What does it allow a Partner to do? 1.Associate Yourself to a Contract Link a CCO ID to a Partner Company and raise the access level to Partner Level access within the tools 2.Register Your Company Allows a Company to declare their Partner Level status by submitting needed information to Cisco How do I find my Company’s Administrator? 1.Final submission screen for Association gives a User the Administrators name and email address 2.Once associated to a company, you can click “View Profile” on PSS main page to view your company’s administrators

8. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 1.Navigate to the Service Support Center Community and click the “Get Help” linkService Support Center Community 2.Once on the “Get Help,” click the link to open a case. 3.Click the Create a New Account button 4.Click the “Ask a Question” tab to open a case 5.Select the category: i.Service Tools ii.SCC Quoting-Indirect Resellers (SMS3) iii.Access iv.Logging into SMS3 6.Request to have your CCO ID granted access to the SMS3 tool. 7.Include any Bill-to Ids you need access to. 8.Click Finish Submitting My Question

9. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 1.Go to www.cisco.com/go/scc to launch the Service Contract Centerwww.cisco.com/go/scc 2.Click the “Administration” tab 3.Click the “Edit” link 4.Select the correct BID from the list of available options and click “Update Contact Address”

10. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 1.Under the Administration tab, click Register Contracts 2.Enter contract numbers in the box, separated by commas. 3.Click register to continue As of now, there is a bug that prevents 2-tier resellers from performing this action. The bug is scheduled to be fixed in March, 2011. Until then, only Distributors and 1-tier partners can use this functionality.

11. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 1.Click the “update” link from the guest level screen 2.Click the Go Now button to sign up for additional access 3.Under the Additional Access section click “Edit this Information” to continue 4.Click “Add Bill to IDs (BIDs) to profile for ordering or support access” 5.Enter in the BIDs separated by a comma and click Submit

12. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 1.From the Cisco.com Profile Manager select “Additional Access” 2.Click on the “Add service contract numbers to profile for support access” link 3.Enter in your contract numbers separated by commas and click Submit

13. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Reseller Create New, Renewal and Add to Existing (ATE) Quotes Use Renewal Business Summary to manage opportunities TAC contract access to: 1.Open support cases 2.View white pages Get access to CSCC to: 1.View contracts 2.Perform moves and edit SN 3.Run SNIF reports Access to Communities Distributor Create New, Renewal and Add to Existing (ATE) Quotes Order quotes CSCC Access to: 1.View contracts 2.Perform moves and edit SN 3.Run SNIF reports Access to Communities

14. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 1.When your SMS3 Access is properly set up, you should have access to the Quoting and Ordering tab. 2.Under the Quoting and Ordering tab will be three options: Generate a Quote, Quote Manager and Quote Wizard (Note: Distributors will have more options available) 3.To generate a renewal quote, your user ID must have access to the contract. Otherwise, SMS3 will create a takeover quote. ** Open a Service Support Center Case to resolve any of the above issues**

15. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 Thank you.

16. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 1.Go to www.cisco.com and click the Register link 2.Complete the registration form 3.Follow the instructions provided in the confirmation email